Director - Operations, Supply Chain Solutions (Hybrid)

Capital One • McLean, VA

1d • Hybrid

About The Position

Capital One’s U.S. Card Supply Chain Solutions (SCS) is seeking a Director of Operations to lead our card production and personalization organization. In this role, you will lead a team of high-performing leaders and collaborate with exceptionally talented peers within and outside of SCS; additionally, you will manage a global supplier network and execute a strategic roadmap to modernize our end-to-end supply chain. We are looking for a strategic leader and thought partner with deep industry expertise, strong people management skills, and a proven ability to drive operational excellence and stakeholder alignment within a complex, dynamic environment. Specific responsibilities will include: Ensure consistent, high-quality service delivery from global supply chain partners and suppliers. Develop and implement a performance management strategy that appropriately recognizes performance wins and opportunities. Partner cross-functionally with Line of Business leaders and stakeholders to provide strategic and tactical thought partnership, drive results, ensure transparency into supplier performance, align goals and expectations, and provide a roadmap for key operational intent delivery. Serve as the Industry and Subject Matter Expert on the end-to-end card production and personalization process. Demonstrate leadership at scale: lead, mentor, and guide approximately 4 direct reports, and serve as a leader of leaders for roughly 20-25 skip-level reports and associates across multiple geographies, fostering an environment that brings out the best in every team member. On any given day you will be: Driving Operational Excellence Drive exceptional performance and operational efficiency while ensuring full adherence to risk, regulatory, and legal standards, including the development of robust business continuity plans. Monitor internal and industry trends to measure effectiveness. Proactively identify and mitigate potential risks related to supply disruptions, geopolitical factors, or changes in market conditions. Manage relationships with third-party suppliers, ensuring contractual obligations are met. Collaborate with internal partners to take appropriate action where necessary to address performance or contractual misses. Distill high-level strategic intent into tactical requirements, implementation plans, and execution for process efficiency. Maintain a deep understanding of specific operations and represent the voice of that operation to business partners. Setting Strategic Direction Partner closely with Line of Business leaders to integrate Supply Chain Solutions into their objectives via: (1) Intent delivery and operational readiness; (2) Servicing strategy development; and (3) Influencing their product roadmap through insights and listening. Designs strategic programs and initiatives, partnering with project and product teams to integrate designs and develop processes that track progress, identify and address issues. Leading high impact transformation initiatives and change management contributing to the overall outcomes, definition, scoping, design, and delivery. Influencing Build and manage strong, trusted relationships with supplier partners and stakeholders across the organization. Create and deliver presentations to senior leadership, guiding and influencing key discussions and decisions. Share insights and point of view on overall supplier performance to help shape future strategy. Identify new drivers of efficiency and continue to influence innovation and transformation in a complex dynamic environment. Provide input to key leadership in support of contract negotiations and renewals. Leading Teams Foster a collaborative and inclusive work environment that encourages creativity, innovation, and professional growth. Lead, mentor, and develop a diverse team of exempt and non-exempt associates across multiple locations, demonstrating strong people leadership skills. Recognize opportunities to optimize organizational structure and quickly implement well-managed strategies for maximum efficiencies Leading Horizontally Creating, establishing, and managing communications across teams to ensure optimal engagement of associates and leaders Collaborate with cross-functional teams to identify opportunities for process improvement Work closely with partners to evaluate relationships and gather feedback that can improve overall partnership. What skills you need to bring to the table: Leadership: Influence, challenge, and enable associates and leaders to significantly evolve and lead through change. Drive complex projects and programs by providing strategic direction and project management. Technology Fluency: Understand how to harness evolving technology to drive business outcomes. The ability to "speak the language" of Business Analysts, Operations, and Technology teams is critical for collaboration and consensus building (Note: Technical skills, e.g., coding, are not required). Curiosity: Possess a curiosity to challenge the status quo, think outside the box, and advocate for transformative solutions. Results Focus: Demonstrate a bias towards action, supporting iterative delivery within scaled agile frameworks, and maintaining a clear focus on results. Communication: You can communicate and partner with your team and key stakeholders across all levels of the company to manage, inform, and influence outcomes. They know your priorities and why you are doing what you are doing Analytical Skills: Ability to access and leverage data to build compelling narratives on value proposition, determining where investments will deliver the best outcome for customers and stakeholders. Customer-Centricity: Lead with human-centered design as the basis for decision-making and influencing outcomes.

Requirements

• High School Diploma, GED, or equivalent certification
• At least 5 years of financial services experience
• At least 5 years of operations leadership experience
• At least 5 years of process management or project management experience
• At least 5 years of supplier management experience
• At least 3 years of experience with risk management

Nice To Haves

• Bachelor's Degree or military experience
• PMP, Lean, Agile or Six Sigma certification
• 6+ years of financial services experience
• 6+ years of operations leadership experience
• 6+ years of process management or project management experience
• 6+ years of supplier management experience
• 4+ years of experience with risk management

Responsibilities

• Ensure consistent, high-quality service delivery from global supply chain partners and suppliers.
• Develop and implement a performance management strategy that appropriately recognizes performance wins and opportunities.
• Partner cross-functionally with Line of Business leaders and stakeholders to provide strategic and tactical thought partnership, drive results, ensure transparency into supplier performance, align goals and expectations, and provide a roadmap for key operational intent delivery.
• Serve as the Industry and Subject Matter Expert on the end-to-end card production and personalization process.
• Demonstrate leadership at scale: lead, mentor, and guide approximately 4 direct reports, and serve as a leader of leaders for roughly 20-25 skip-level reports and associates across multiple geographies, fostering an environment that brings out the best in every team member.
• Drive exceptional performance and operational efficiency while ensuring full adherence to risk, regulatory, and legal standards, including the development of robust business continuity plans.
• Monitor internal and industry trends to measure effectiveness.
• Proactively identify and mitigate potential risks related to supply disruptions, geopolitical factors, or changes in market conditions.
• Manage relationships with third-party suppliers, ensuring contractual obligations are met.
• Collaborate with internal partners to take appropriate action where necessary to address performance or contractual misses.
• Distill high-level strategic intent into tactical requirements, implementation plans, and execution for process efficiency.
• Maintain a deep understanding of specific operations and represent the voice of that operation to business partners.
• Partner closely with Line of Business leaders to integrate Supply Chain Solutions into their objectives via: (1) Intent delivery and operational readiness; (2) Servicing strategy development; and (3) Influencing their product roadmap through insights and listening.
• Designs strategic programs and initiatives, partnering with project and product teams to integrate designs and develop processes that track progress, identify and address issues.
• Leading high impact transformation initiatives and change management contributing to the overall outcomes, definition, scoping, design, and delivery.
• Build and manage strong, trusted relationships with supplier partners and stakeholders across the organization.
• Create and deliver presentations to senior leadership, guiding and influencing key discussions and decisions.
• Share insights and point of view on overall supplier performance to help shape future strategy.
• Identify new drivers of efficiency and continue to influence innovation and transformation in a complex dynamic environment.
• Provide input to key leadership in support of contract negotiations and renewals.
• Foster a collaborative and inclusive work environment that encourages creativity, innovation, and professional growth.
• Lead, mentor, and develop a diverse team of exempt and non-exempt associates across multiple locations, demonstrating strong people leadership skills.
• Recognize opportunities to optimize organizational structure and quickly implement well-managed strategies for maximum efficiencies
• Creating, establishing, and managing communications across teams to ensure optimal engagement of associates and leaders
• Collaborate with cross-functional teams to identify opportunities for process improvement
• Work closely with partners to evaluate relationships and gather feedback that can improve overall partnership.
• Influence, challenge, and enable associates and leaders to significantly evolve and lead through change.
• Drive complex projects and programs by providing strategic direction and project management.
• Understand how to harness evolving technology to drive business outcomes.
• Possess a curiosity to challenge the status quo, think outside the box, and advocate for transformative solutions.
• Demonstrate a bias towards action, supporting iterative delivery within scaled agile frameworks, and maintaining a clear focus on results.
• Communicate and partner with your team and key stakeholders across all levels of the company to manage, inform, and influence outcomes.
• Access and leverage data to build compelling narratives on value proposition, determining where investments will deliver the best outcome for customers and stakeholders.
• Lead with human-centered design as the basis for decision-making and influencing outcomes.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED