Director, Operations & Strategy

(Usta) United States Tennis Association • Alameda, CA

213d • $110,000 - $125,000 • Remote

About The Position

The United States Tennis Association, Northern California Section (USTA NorCal), based in Alameda, California, is a not-for-profit volunteer-based organization promoting and growing the game of tennis across Northern California and Northwest Nevada since 1953. As one of 17 geographic sections of the governing body of tennis in the United States, USTA NorCal is deeply rooted in its commitment to building an active and engaged tennis community. USTA NorCal engages audiences across the whole community and brings tennis to a diverse set of players of all ages, backgrounds, and skill levels. From grassroots tennis in the parks, organized leagues, and tournaments to tennis scholarships, grants, and education resources, this team champions tennis throughout Northern California. The role of Director, Operations & Strategy involves managing and overseeing company operations including Finance, Information Technology, Data Analytics, and Office Services. The Director will work in partnership with the Executive Director and senior leadership to strategize and develop long-term plans to develop greater operational innovation and deliver operational goals.

Requirements

• Bachelor's degree in business administration, or related field.
• At least ten years of experience in Operations and/or Finance related role.
• Powerful organizational, communication, and leadership skills, demonstrated by previous professional success.
• Outstanding written and verbal communications skills.
• Advanced relationship-building skills.
• Strong analytical and organizational skills; self-starter.
• Ability to prioritize multiple projects, priorities and deadlines.
• Strong work ethic and commitment to excellence.
• Experience with Microsoft Office, Google Suite, Tableau, Video Meetings.
• Excellent ability to delegate responsibilities while maintaining organizational control operations and customer service.
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel), Google Suite, Workday Adaptive Planning, Zendesk, and Tableau.

Responsibilities

• Work closely with the Executive Director and senior leadership in the development and delivery of performance goals and long-term operational plans.
• Oversee the annual budgeting process in partnership with the program and department managers.
• Review and analyze all department financial plans and budgets; monitor progress and changes; and keep leadership aware of the organization's financial status.
• Conduct budget reviews and report cost plans to upper management.
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
• Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
• Develop, implement, and maintain quality assurance protocols.
• Uphold organization policies and standards, ensuring regulations are followed.
• Actively pursue strategic and operational objectives.
• Develop strategic plans and means for increased participation and revenue growth.
• Manage and develop a team of operations department staff.
• Review and approve expenditures against the budget on a monthly basis.
• Oversee projections, variances, rationale and other reports as requested for leadership.
• Manage the Controller to ensure deliverables and deadlines are met.
• Oversee data analysis and financial reporting tasks for monthly Board meetings.
• Oversee risk management, including insurance, general liability, property and equipment, and directors' and officers' insurance.
• Ensure operational activities remain on time and within a defined budget.
• Act as a point of contact for operations related to onboarding and offboarding.
• Coordinate all operational aspects of the Annual NorCal elections.
• Negotiate and manage vendor contracts including independent contractors.
• Oversee materials and inventory management.
• Oversee or provide points of view about data relevant to programs and operations.
• Use data to identify problems or propose solutions for process improvements, recommend system modifications, and develop policies for data governance.
• Manage a portfolio of Finance, Data, IT, and Office Services projects.

Benefits

• Medical, dental, vision, access to doctors virtually.
• Flexible spending account to manage your health and dependent care expenses.
• Life and disability insurance.
• Generous paid time off policy - including vacation, sick, and paid holidays, parental leave, and a paid winter break.
• 401(k) with employer matching (up to 5%).
• Promotional and growth opportunities.
• Learning and Development programs to learn on the job.
• Resources for overall well-being.
• Personalized health management program.
• Pet insurance.
• Commuter benefits.
• Identity theft protection.
• Discounts with our network of partners.
• Fun events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree