Director, Operations (Strategic Partner and Vendor Management) - Parametric
About The Position
The Director, Operations (Strategic Partner and Vendor Management) role is the central relationship owner and operational lead for Parametric's key external partners, including clearing and custody providers, broker-dealers, and core market and reference data providers. This role ensures these partnerships consistently support Parametric's ability to deliver excellent product offerings by improving service reliability, strengthening controls, and identifying and reducing operational risk. As a Director, this role is expected to provide visible, day-to-day leadership and influence across Market Operations in the region. While the role may not initially have direct people management responsibilities, it is intentionally flexible and may evolve into a management position. The role will design and operate a performance and risk framework, coordinate integration and change activity, and act as a cross-functional connector of Operations, Trading, Technology, Product, Risk, Compliance, Legal, and Client Service. The scope of this role spans multiple products and workflows, and the decisions made in this role can affect trading outcomes, reporting accuracy, and the day-to-day ability of teams to deliver for clients.
Requirements
- Bachelor’s degree required, advanced degree preferred.
- Minimum of 10 years of experience in financial services, preferably supporting investment management, trading operations, or post trade operations.
- Multi-asset experience preferred, including familiarity with equity, corporate and municipal bonds, futures, options, swaps, and related market infrastructure considerations.
- Direct experience working with custodians, broker-dealers, and market and reference data vendors in relationship management, service management, or operational oversight capacity.
- Demonstrated strength in contract management.
- Working knowledge of audit standards, compliance requirements, third-party risk concepts, and data access protocols, with ability to maintain evidence and support reviews.
- Strong analytical and problem-solving skills to identify service gaps, quantify impact, drive remediation, and prevent recurrence.
- Excellent verbal and written communication skills, with the ability to translate complex issues for internal stakeholders.
- Ability to influence across the organization to lead changes affecting internal teams and workflows.
Responsibilities
- Build and maintain an operational and risk framework to measure key external partner performance, including service level standards, incident tracking, root-cause analysis, and remediation plans.
- Manage the full relationship lifecycle for key external partners, including due diligence support, onboarding, integration planning, service, invoice approvals and general oversight.
- Engage with Corporate Services to navigate contract negotiations, renewals, and commercial reviews, including pricing analysis and benchmarking to maintain competitive terms and strong service expectations aligned to Parametric’s scale and growth.
- Monitor and evaluate the performance and service levels and drive continuous improvement through structured review meetings and agreed corrective actions.
- Support initiatives including new product capabilities, workflow enhancements, and key external partner migrations, with an emphasis on minimizing disruption and user and client experience.
- Serve as the central liaison for key external partners, enabling clear communication, timely escalation, and coordinated improvements throughout Parametric.
- Provide leadership and mentorship to Operations colleagues by setting clear expectations for partner management, documentation, escalation discipline, and risk-aware execution.
- Implement and manage access controls aligned with governance policy, audit expectations, and compliance standards, including periodic review, recertification, and evidence collection.
- Partner with operational teams and internal stakeholders to resolve service and data issues requiring remediation, including issues impacting trading support, reconciliations, corporate actions support, cash movements, settlement support, and client reporting dependencies.
Benefits
- Medical
- Prescription Drug
- Dental
- Vision
- Health Savings Account
- Dependent Day Care Savings Account
- Life Insurance
- Disability and Other Insurance Plans
- Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 25 Vacation Days annually)
- 10 Paid Holidays
- 401(k)
- Short/Long Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Director
