Director, Operations Standards

McDonald's Corporation•Chicago, IL

2d•Onsite

About The Position

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department OverviewMcDonald’s is built on the foundation of Running Great Restaurants. Join our high-performing team responsible for enabling our restaurants to operate at their best and deliver exceptional customer experiences. Global Operations supports markets to ensure they have operational solutions and consulting resources that solve the needs of today, while looking ahead to our future. In this exciting role of Director, Global Restaurant Operations you will be responsible for leading key Global Operations development workstreams focused on elevating the customer and restaurant teams experiences, through market testing and evaluation up to scaled deployment. You will partner cross functionally with McDonald’s MCX functions, market and segment teams and market leadership thought your projects. This position reports to the Senior Director, MCX Global Restaurant Operations and will be Chicago (MHQ) based.

Requirements

Sound understanding of restaurant operations (Restaurant Operations experience), restaurant systems, processes, previous Market or Field experience working directly with our restaurants teams and Owner Operations
Knowledge and experience testing and deploying restaurant and customer facing solutions within market
Held previous roles in market field operations roles
Thinks at a Global, enterprise level and has ability to understand and represent multi-layered global and market audiences
Comfortable with ambiguity and skilled in defining/bringing structure to solve business problems
Must have strong influencing skills and be able to work across lines of senior management, other business functions, agency/vendor partners, market partners and other staff as appropriate to build an engaging stakeholder network
Has high level of organizational skills to manage project timelines, lead a business-critical project teams and deliver on own project deliverables
Applies knowledge and experience to develop strategic points of view to support business growth drivers and improve seamless and memorable experiences for both our customers and restaurant teams
Creates an environment of high level of accountability and has a strong bias toward action to drive project work forward proactively

Responsibilities

Operations project leadership and oversight of our restaurant platform priorities with primary responsibilities including definition of new operations standards and procedures through concept ideation, development and test phases across a variety of initiatives and solutions
Define restaurant systems, processes and requirements accounting for the integration of multiple initiatives which simplify the roles of our restaurant teams to enable them to deliver an elevated customer experience
Lead market zero testing efforts and test evolution of global initiatives and solutions, across various test cells
Engage as a strategic partner to market zero partners and other MCX functions, work collaboratively to drive projects forward ensuring stage gates and goals are met
Partner with Mission teams and initiative leads to develop clear operating standards, procedures and restaurant facing training tools and resources
Manage/support Speedee Labs and in-restaurant testing, ensuring tests are designed for insights and ability to inform strategic decisions (menu, operations, digital, technology and restaurant design)
Define key operations performance indicators, evaluate performance of test restaurants
Provide Senior leadership updates on initiative progress, keeping projects on track and budget where applicable