Director, Operations Program Management

Roku • San Jose, CA

75d • $260,000 - $290,000

About The Position

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

Requirements

• 10+ years in operations, technical program management, or manufacturing leadership with direct accountability for product launches.
• Deep knowledge of manufacturing processes, including FATP, SMT, NPI validation, reliability testing, yield analysis, and supplier capacity planning.
• Track record of supplier collaboration to drive yield, cost, and quality improvements.
• Experience with DFx, alternate sourcing, automation, and packaging optimization.
• Strong leadership and communication skills with the ability to influence executives and align global teams.
• Bachelor's degree required; advanced degree in Engineering, Supply Chain, or Business preferred.
• The role requires 15-20% international travel.
• Mandarin language skills are a plus.

Responsibilities

• Lead program planning and supplier execution for Roku's Players, Smart Home, and Remote product lines.
• Bring Program Management, Technical Operations, and Quality together into a single operating model for the organization.
• Keep executives aligned by transparently reporting on readiness, risks, and trade-offs.
• Build repeatable ways of working that improve launch speed and product quality over time.
• Collaborate with ODMs and suppliers on production readiness, line bring-up, and ramping to volume.
• Drive capacity planning and risk assessments to support stable volume production.
• Step in on supplier escalations related to production, yield, reliability, and quality to ensure a rapid recovery.
• Spend meaningful time onsite in Asia to build trust and solve problems on the factory floor.
• On-site supplier support for NPI development ensuring proper engineering rigor and appropriate validation to support product ramp requirements.
• Partner with Engineering to bake DFx, repairability, automation, and reliability into design.
• Run technical reviews with suppliers to cover process optimization, test coverage, root causes, and corrective actions.
• Oversee the product qualification checklist to ensure validation and reliability testing.
• Identify cost-down opportunities in design, materials, and processes.
• Lead tradeoff reviews, balancing low-risk savings with higher-payoff, higher-risk options.
• Own operational budgets and maintain a clear roadmap of cost-reduction initiatives.
• Track yield, scrap, utilization, and production plan vs actual to hold teams accountable.
• Contain and resolve post-launch quality or reliability issues quickly using supplier and customer data.
• Build closed-loop processes across Engineering, Operations, and Customer Care to eliminate repeat field issues.
• Leverage systems, dashboards, and AI tools to improve accuracy, yield, and cost modeling.
• Develop predictive insights on cost reduction, supplier risk, and production performance.
• Champion digital adoption to replace manual tracking and scale execution globally.
• Lead and mentor a global team of senior program managers with both technical and operational depth.
• Build a culture of accountability, data-driven decisions, and clear communication.
• Strengthen collaboration across Operations, Engineering, Supply Chain, Sales, and Finance.

Benefits

• Health insurance
• Equity awards
• Life insurance
• Disability benefits
• Parental leave
• Wellness benefits
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees