Director, Operations (Office of Trustee Relations)

Northwell Health

About The Position

The Director of Operations for the Office of Trustee Relations plays a pivotal role in ensuring the seamless execution of high-impact events, strategic engagements, and critical administrative functions that support Northwell Health's Board of Trustees and key stakeholders. This role demands a highly organized, proactive, and exceptionally detail-oriented leader with a strong background in event management, executive support, and stakeholder relations, all within a large, complex organizational environment

Requirements

Bachelor's Degree required, or equivalent combination of education and related experience.
8-12 years of relevant experience and 7+ years of leadership / management experience, required.

Nice To Haves

Minimum of 7-10 years of progressive experience in event management, project management, or high-level operational roles, preferably within a large corporate, non-profit, or healthcare system environment.
Proven experience managing end-to-end events (planning, logistics, execution, post-event analysis) for high-profile stakeholders or executive-level audiences.
Demonstrated experience in stakeholder relations, serving as a primary point of contact for critical external partners (e.g., sponsors, vendors, major donors).
Experience providing sophisticated administrative and logistical support to senior executives or board-level committees.
Experience working collaboratively with marketing, communications, or development teams to achieve common goals.

Responsibilities

Leads an Operations group by communicating with and developing staff members, and building consensus for programs and goals that support a business, function or geographic area.
Oversee the comprehensive planning, execution, and logistical oversight of all sponsored and high-profile events for Trustee Relations, serving as the primary point of contact for all related stakeholders.
Coordinate and facilitate all aspects of Board of Trustees and committee meetings, including scheduling, material preparation, and on-site logistics.
Serve as a primary liaison and foster strong relationships with key internal departments (e.g., Marketing, Foundation) and external stakeholders, including event sponsors, vendors, and award recipients.
Develops and articulates a short-term strategic vision for areas of responsibility.
Maintains comprehensive knowledge of service contracts to in order to develop strategies of standardization and cost savings; analyzes material costs and offers cost-saving solutions to Corporate Procurement.
Functions as end-user interface for physicians, administrative and support personnel to assure operational concerns with the Center are continuously identified and addressed.
Develops and monitors strategic operating goals, objectives and budget; reports operational performance, justification and/or corrective action.
Participates in new construction projects at the Center related to operational issues; develops and implements operations-related programs to enhance patient and employee satisfaction.
Develops and maintains productive inter/intra departmental clinical, administrative and vendor work relationships to optimize materials management operations.
Selects, develops, manages and evaluates direct reports; oversees the selection, development, management and evaluation of indirect reports.
Oversees compliance with government and agency regulations.
Performs related duties as required.
All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.