Director, Operations - Internal Consulting & Special Projects - Walmart Connect BizOps

Walmart • Hoboken, NJ

21h • $132,000 - $264,000

About The Position

About Walmart Connect (WMC): Walmart Connect is key to Walmart’s growth strategy. Walmart has built a ~$3 billion dollar closed-loop media business division of America’s largest omnichannel retailer. It offers unparalleled opportunities for brands to reach their desired customers, no matter where, how and when they shop. Walmart Connect drives measurable outcomes for our advertisers (suppliers, sellers, brand advertisers and agencies), merchants, stores, and GMs by using full funnel ad solutions that leverage Walmart’s in-store and online data. With a range of flexible pricing and buying models, including self-service, these solutions help businesses build brand awareness, engage with Walmart consumers, and convert Walmart consumers to shoppers. This is a unique opportunity to join a high-visibility team within the largest company in the world. The team; the role: At WMC, the Internal Consulting & Special Projects (IC&SP) team in Business Operations leads transformational initiatives to enable optimization and efficient business growth, incubates and operationalizes strategic initiatives to test new business opportunities, and enables international ads growth via a dedicated center of excellence (COE). It focuses on leading strategic initiatives to solve some of WMC’s most complex business challenges and help shape our growth trajectory. We are seeking an experienced and driven Director, Internal Consulting & Special Projects – WMC BizOps to be a key contributor on the team. As a Director, you will own workstreams like those in management consulting, identifying and enabling transformation change across the business. You will exhibit a consultative, informed and influential approach to drive cross-functional collaboration and partnerships with leaders. If you are passionate about problem solving and thrive in dynamic environments, this role is for you!

Requirements

• Bachelor’s degree in business administration, operations or related field and 6+ years of experience in management consulting, business development, operations or related area OR 8+ years of experience in management consulting, business development, operations or related area.
• Management and prioritization of competing initiatives: Oversee the execution of strategic initiatives, ensuring timely completion and successful implementation. Ability to thrive in a fast-paced, dynamic environment and effectively prioritize, reprioritize, and manage multiple projects simultaneously and deliver results within deadlines.
• Strategic thinking and problem solving: Leverage a strategic mindset, and a data- and metrics-driven approach to assess and address complex and ambiguous business challenges, deploying an answer-first, analytical approach to drive problem solving and decisions. Strong ability to make decisions and take a stand based on limited information.
• Data proficiency: Demonstrate robust proficiency in data tools and modeling. The role will require being informed and hypothesis-driven, frequently engaging with different data sets and models.
• Business knowledge & connectivity: Strategically recognize signals to connect the dots across WMC, demonstrating knowledge of retail and digital media, ensuring a holistic understanding of how initiatives impact the overall business. Consider implications to tie project outcomes back to measurable performance indicators.
• Executive stakeholder management: Effectively engage with senior-level executives and stakeholders to understand needs, priorities and perspectives to drive solutions and consensus, demonstrating excellent communication skills with the ability to convey complex ideas clearly and concisely. Cultivate and maintain trust and rapport with senior level leadership.
• Cross-functional collaboration and relationship building: Establish, nurture and grow strong relationships across levels and departments—within BizOps, key functions such as Ops & Client Services, Product, Marketing, and Sales, and business partners in Finance and Human Resources—to drive alignment, streamline workflows, deliver on objectives and generate incremental value for the business. Comfort and confidence in working in ambiguous situations.
• Problem solving & critical thinking: Strong analytical, strategic thinking and problem-solving skills, with the ability to understand complex business drivers.
• Business and people leadership: High degree of professional confidence and credibility with effective presence, strong written and verbal skills to present complex information in a clear and concise manner to a variety of audiences, including executive levels in the company. Bring a sense of “fun” that inspires others and creates a healthy team environment.
• Walmart competencies: Respect the Individual: Builds high-performing teams; seeks, and embraces differences in people, cultures, ideas, and experiences; creates a workplace where all associates feel seen, supported and connected through a culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all. Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities; builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments; supports strategies and drives initiatives that attract and retain the best talent. Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; communicates and listens attentively with energy and positivity to motivate, influence, and inspire commitment and action.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by taking action to advance opportunity, sustainability, community, and integrity (e.g., creating fair opportunities for associates and suppliers, driving local giving efforts). Ensures that teams follow the law, our code of conduct and company policies; promotes an environment where associates feel comfortable sharing concerns, and models our culture of non-retaliation; listens to concerns raised by associates and takes action, and enables others to do the same; holds self and teams accountable for achieving results in a way that is consistent with our values. Acts as an altruistic servant leader and is consistently humble and self-aware.
• Serve our Customers and Members: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acting with an Everyday Low Cost mindset to drive value and Everyday Low Prices for customers/members. Adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and implementing strategies.
• Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, and fosters an environment that supports learning, innovation, learning from mistakes, and intelligent risk-taking; exhibits resilience in the face of setbacks. Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart’s business model.

Nice To Haves

• Master’s degree in business administration.
• 8+ years of experience in top-tier strategy consulting, corporate strategy at a large company, private equity investing or portfolio operations, or investment banking. As a bonus, previous experience applying this expertise at a digital media organization.
• Proficiency in data analysis tools and techniques, including SQL, Excel, and BI platforms (e.g., Tableau, Power BI).
• Working on cross-functional teams or projects
• Project Management - Project Management Professional - Certification

Responsibilities

• Oversee and directly drive the execution of large-scale, complex, cross-functional transformation initiatives resulting in strategic solutions to help WMC run the business more effectively and efficiently, generating incremental business value. Do so by deploying an answer-first approach, leveraging business knowledge, operational metrics and data, frameworks and modeling to prepare analyses and deliver concise executive-level recommendations as cohesive narratives. Present to and influence functional leaders and stakeholders.
• Direct planning, management and delivery of special projects supporting business priorities, objectives and key results, ensuring progress and successful delivery against end-to-end tactical plans and timelines while driving cross-functional collaboration. Support the team in project management, setting targets and activating communications plans to ensure executive and stakeholder visibility. Prepare recommendations and contingency plans as headwinds arise, demonstrating critical thinking, influence and agility to pivot when necessary.
• Proactively surface opportunities with recommendations for business support to ensure optimal processes, operational standards, structures and ways of working to meet business needs. Evaluate the ongoing effectiveness of current plans, programs and initiatives, consulting with business partners and stakeholders, soliciting, evaluating and applying inputs to drive solutions. Direct the implementation of related business solutions.
• Develop and implement strategies to attract and maintain a highly skilled and engaged workforce by recruiting, onboarding, engaging and developing talent. Support mentorship, workforce development, and succession planning.
• Cultivate relationships across WMC and Walmart to foster collaboration, establish best practices, and set shared goals and information-sharing platforms that foster partnerships and drive joint accountability against objectives. Collaborate with functional leaders and stakeholders to generate and implement solutions, leveraging subject-matter expertise. Act as a trusted advisor to business partners, influencing to lead or act as needed to move initiatives forward.
• Apply critical thinking to lead problem-solving efforts for complex and ambiguous problems, question assumptions, identifying potential consequences and risks. Activate and participate in feedback loops between data intake and insights, continually working to improve collection and accuracy to leverage it for transformation initiatives. Identify opportunities to improve data-driven decision-making, proposing ways to automate and/or improve existing processes in the help of technology.
• Promote and support company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensure compliance and support Walmart’s Open Door Policy.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
• The annual salary range for this position is $132,000.00 - $264,000.00 Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include : - Stock

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees