Director, Operations Instructional Design

The College Board•New York, NY

3d•$80,000 - $135,000•Remote

About The Position

The Operations Division is modernizing how we deliver learning solutions to enable high-impact, user-centered experiences. We are seeking a Director of Operations Instructional Design to lead the design, development, and continuous improvement of digital learning experiences that prepare more than 150 members of our Operations team to deliver exceptional support to our customers throughout their journey. This role will establish and lead a Learning Experience Design Center of Excellence (COE) within Operations, responsible for building best-in-class design standards, templates, and tools that elevate the quality and impact of all learning experiences. You'll collaborate across Operations, Product, Program, and Technology to ensure that every learning program is both engaging and measurable in its impact on performance, readiness, and customer experience. You use instructional design to drive innovation in digital learning through evidence-based practices, human-centered design, and the thoughtful application of learning science. You bring experience with Adobe Captivate, Articulate Storyline 360, SCORM Cloud, Global Meet, and PowerPoint to create lessons and modules, and coding skills with JavaScript extensions and other tools to produce interactive elements.

Requirements

Expertise in digital learning with 5+ years designing and creating digital training programs.
Outstanding knowledge of emerging trends and best practice in digital learning
Expertise in authoring and publishing systems, including Articulate Storyline 360, Adobe Captivate, and SCORM Cloud to create multimedia solutions is required.
Proven capabilities to develop complex learning materials, including simulations, JavaScript extensions, and multimedia.
Expertise in instructional technologies is required; operational experience with LMS technologies and capability to maintain expertise with emerging technologies and standards, xAPI, and cmi5.
Adept problem-solving skills, including using data to inform decisions and actions
Excellent verbal and written communication skills
Proven ability to build relationships and influence others to action
A passion for supporting educational and career opportunities for millions of students
Excellent PowerPoint, Word, and Excel skills
The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business.
Authorization to work in the United States
A passion for expanding educational and career opportunities and mission-driven work
Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.
Clear and concise communication skills, written and verbal
A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
Authorization to work in the United States

Nice To Haves

Experience providing digital learning to K-12 educators is preferred but not required.

Responsibilities

Develop and Deliver Training, Templates, and Artifacts (40%) Create detailed design principles and templates for the team to use in creating individual training artifacts like webinars, live learning, async lessons and modules.
Create complex training experiences and deliverables using tools like JavaScript extensions, xAPI, cmi5, and Blender.
Plan, script, and build engaging, interactive, targeted, and efficient learning artifacts for internal Operations staff who support the delivery of College Board products and assessments.
Create visual elements like graphics, exercises, videos, printables, and assessments to make artifacts engaging to learners.
Use Articulate Storyline 360, Articulate Review SCORM Cloud, and PowerPoint to create and update training artifacts.
Learning Strategy and Standards (30%) Establish the Learning Experience Design COE to define standards, templates, and processes for learning design excellence.
Partner with business leaders to ensure learning programs are measurable and linked to performance outcomes and customer experience improvements.
Anticipates future learning needs by staying current with design trends and research.
Balances prioritization and delivery of new strategies and approaches with current business needs.
Leverage AI technologies to develop learning solutions that deliver high business value to materially transform Ops learning experiences
Make necessary adjustments and add required elements (like closed-captioning) to ensure all artifacts are ADA compliant when required.
Ensure final artifacts are compatible with organization's LMS and broader knowledge management infrastructure.
Continuous Improvement and Evolve Content (30%) Deliver strategies that connect learning programs to business results using data and evaluation models to prove the impact and value of learning initiatives.
Establish and monitor key learning performance metrics to measure and enhance business impact, using data to drive continuous improvement
Implement feedback loops to gather user insights and measure satisfaction, leveraging this data for iteratively refining learning solutions
Maintain governance processes for content updates in collaboration with SMEs and overall Knowledge and Learning Operations team.

Benefits

At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive.
We're a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market.
Annual bonuses and opportunities for merit-based raises and promotions
A mission-driven workplace where your impact matters
A team that invests in your development and success

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume