Director - Operations Fulfillment and Collateral Perfection

Fulton Bank • Lancaster, PA

6h • Remote

About The Position

This is a full-time career opportunity that can be fully remote. Hybrid flexibility may also be available within the Fulton footprint (DE, MD, PA, NJ, VA). Requires the ability to travel, as needed, to our corporate headquarters in Lancaster, PA.
This role is accountable to lead, develop, and execute on the fulfillment, loan funding, post-closing, and collateral management processes associated with commercial lending. It is accountable to ensure an efficient and timely loan closing process, accurate documentation completion, and tracking associated with internally prepared and attorney prepared documents. The role is accountable to design efficient and scalable processes from customer acceptance terms through post-closing, collateral perfection, and loan boarding. The role will ensure the quality and proper handling of all facets of collateral perfection and file management.

Requirements

• Bachelor's Degree or the equivalent experience. Specialty: Finance, Business, or a related field. (Required)
• 8 or more years commercial banking experience and detailed product knowledge / understanding. (Required)
• 6 or more years operational management. (Required)
• Exceptional leadership skills, including indisputable ownership over team results and developmental needs. (Required)
• Ability to interpret and align complex documents that support all covenants and obligated parties based on prior experience with legal language, attorney prepared loan documentation, and attorney closings. (Required)
• Excellent communication and interpersonal abilities across internal and external stakeholders of varying seniority levels. (Required)
• Thoughtful decisioning to evaluate the tradeoffs of a decision and make the best decision for the Bank. Client focused, strategic attitude and willingness to jump into and solve problems. (Required)

Responsibilities

• Manage all aspects of Commercial Fulfillment processes, Post Closing Functions, Centralized Funding, and collateral perfection, including collateral management activities. Ensure all process are designed and executed in a manner that delivers automated integration and quality output for loan boarding, and delivers compliance outcomes with full data accuracy for loan boarding and life of loan servicing of account
• Manages two pathways within commercial loan fulfillment, encompassing both internally prepared and attorney-prepared documents. Responsibilities include a thorough understanding of loan documentation to provide guidance for attorney interactions and/or directly interact with both internal and external attorneys regarding client documents prepared on behalf of Fulton. Provide oversight of external attorney performance management, and make recommendations for the approved attorney list based on an evaluation process.
• Responsible for pipeline tracking in all areas of responsibility, compliance with applicable regulations, and timely delivery of service, including the development of effective pipeline management tools for team and leadership.
• Responsible to manage the use and efficiencies of the applicable systems, workflows, and processes. Manages and facilitates the design of an efficient and scalable operation. Develop metrics that demonstrate team and area performance in accordance with SLAs and budget expectation.
• Lead and manage teams, manage team projects, and own team resources to ensure that day to day work is standardized, organized, and effective. Conduct a “root cause” analysis to address any emerging issues.
• Promote a collaborative and results-oriented working environment for the Fulfillment, Post Closing, and Collateral Management Teams. Spearhead innovation, empowerment, and accountability within the team(s).
• Collaboration with internal partners to effectively manage / limit upstream and downstream impact on processes, customer experience, and reputational impacts.

Benefits

• medical plans with prescription drug coverage
• flexible spending account or health savings account depending on the medical plan chosen
• dental and vision insurance
• life insurance
• 401(k) program with employer match and Employee Stock Purchase Plan
• paid time off programs including holiday pay and paid volunteer time
• disability insurance coverage and maternity and parental leave
• adoption assistance
• educational assistance and a robust wellness program with financial incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Director