Director, Operations Earnings, Tax (Independent Contractors)

Walmart • Bentonville, AR

97d • $110,000 - $220,000

About The Position

Lead the transformation of global Earnings & Tax Operations for the Spark Driver Program. As Director, you'll architect and scale end-to-end processes for contractor earnings, ensuring accuracy, compliance, and operational excellence. This is a unique opportunity to shape enterprise standards and drive innovation at the intersection of finance, technology, and the gig economy. Our team is responsible for the seamless calculation, disbursement, and reporting of independent contractor earnings worldwide. We operate with a focus on compliance, data integrity, and continuous improvement, directly impacting both company performance and the experience of our global contractor network. This role is pivotal in setting best practices and driving operational rigor across the organization.

Requirements

• At least 12 years of progressive experience in contractor earnings operations, financial disbursements, or tax administration, with a minimum of 5 years in a senior leadership capacity managing large-scale, complex operations.
• Deep expertise in contractor tax compliance—including U.S. and global reporting—and a strong track record of implementing or optimizing technology solutions that support operational scalability and regulatory adherence.
• Demonstrated experience leading cross-functional initiatives involving data governance, compliance, and technology, with the ability to solve complex problems and implement sustainable, enterprise-wide improvements.
• Strong operational excellence mindset, with hands-on experience using methodologies like Lean or Six Sigma to standardize workflows, drive measurable improvements, and minimize organizational risk.
• Exceptional leadership, communication, and stakeholder management skills, with the ability to influence at all levels, build effective partnerships, and drive a culture rooted in integrity, ethics, and continuous improvement.

Nice To Haves

• Working on cross-functional teams or projects
• Masters: Business Administration
• Project Management - Project Management Professional - Certification

Responsibilities

• Oversee all aspects of global contractor earnings and tax operations, designing and implementing strategies, systems, and standards that ensure payments are accurate, timely, and fully compliant with regulatory requirements across multiple markets.
• Drive process standardization and operational excellence by developing comprehensive SOPs, establishing performance metrics, and leveraging automation and emerging technologies to improve efficiency and reduce errors at scale.
• Partner cross-functionally with technology, finance, and compliance teams to ensure that earnings processes are fully aligned with organizational strategy, maintaining a proactive approach to industry and regulatory changes.
• Implement robust data governance by defining master data strategies, setting metadata standards, and collaborating to ensure contractor earnings data is accurate, transparent, and secure.
• Provide inspirational leadership and direction for a high-performing team, focusing on coaching, development, and fostering a culture of continuous improvement and service excellence for both internal and external stakeholders.

Benefits

• Competitive pay as well as performance-based bonus awards
• Health benefits including medical, vision and dental coverage
• Financial benefits including 401(k), stock purchase and company-paid life insurance
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U education benefit program for full-time and part-time associates

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree