Director, Operations, Earnings Defects (Independent Contractors)
About The Position
Lead high-impact initiatives that safeguard the accuracy, compliance, and operational excellence of Spark Driver earnings programs. As Director, Operations, Earnings Defects, you will oversee complex, cross-functional workstreams that resolve earnings issues at scale, protect contractor trust, and strengthen regulatory alignment—while driving efficiency, innovation, and measurable business results. About the Independent Contractor (Spark Driver) Earnings Team Our team partners with senior leadership, legal, compliance, operations, and product to ensure our contractor earnings programs meet the highest standards of compliance, transparency, and efficiency. We drive strategic initiatives that balance regulatory requirements with seamless contractor experience, supporting the company’s vision for growth and trust.
Requirements
- 8+ years of experience leading large-scale operations, compliance, or defect remediation programs in complex environments.
- Demonstrated expertise in translating data analysis into strategic business recommendations and operational improvements.
- Experience managing cross-functional stakeholders, budgets, and regulatory-sensitive initiatives.
- Strong executive communication skills with the ability to influence senior leadership and external partners.
- Proven ability to design performance frameworks, drive process innovation, and deliver measurable business impact.
- Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area.
- 3 years’ supervisory experience.
Nice To Haves
- Working on cross-functional teams or projects
- Masters: Business Administration
- Project Management - Project Management Professional - Certification
Responsibilities
- Lead complex earnings defect initiatives from strategy through execution, ensuring compliant, timely, and scalable resolutions.
- Partner with Legal, Compliance, Product, and Operations to balance regulatory requirements with seamless contractor experience.
- Develop data-driven insights, scorecards, and performance standards to improve earnings accuracy and operational efficiency.
- Manage budgets, prioritize investments, and implement solutions that mitigate loss and reduce operational expense.
- Build and develop high-performing teams while fostering a culture of integrity, accountability, and continuous improvement.
Benefits
- At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
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What This Job Offers
Job Type
Full-time
Career Level
Director
