Director, Operations Delivery Center of Excellence (COE)

CVS Health • East Lansing, MI

6d • Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Lead Director, Delivery COE is a senior leadership role responsible for ensuring delivery of complex, high‑impact initiatives that align with organizational priorities. The role provides executive‑level oversight of portfolios, programs, and PMO capabilities, while leading a team of program managers, project managers and Business analysts. The role consistently emphasizes enterprise delivery, strategic alignment, governance, and cross‑functional leadership, particularly in regulated environments such as healthcare Insurance. Position may be remote and/or hybrid depending on candidate location and commute to office.

Requirements

• 10+ years’ work experience in health care, insurance or related field
• 7+ years’ experience in strategic program/project management
• 5+ years’ leadership experience leading and coaching a team
• 5+ years’ IT project/program management; technology savvy; familiar with Agile methodology; PMP certification
• Demonstrated self-starter, and be able to be highly productive in a dynamic, cross-functional, collaborative, high-performance matrix environment
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Demonstrated ability to effectively manage multiple high-priority programs and projects simultaneously, with impeccable attention to detail and organization
• Mastery of problem solving and decision-making skills
• Mastery of growth mindset (agility and developing yourself and others) skills
• Excellent written and verbal communication skills, particularly the ability to convey information in an accessible, concise, and clear manner preparing PowerPoint decks for executive level presentations
• Ability to influence others without direct management responsibility
• Ability to think strategically, adapt quickly and work through ambiguity
• Bachelor's degree preferred/specialized training/relevant professional qualification.

Responsibilities

• Lead Enterprise Portfolio Management & Strategic Delivery
• Drive and Operationalize Business Continuity Governance
• Provide Leadership for Data Governance Strategy
• Enhance Operational Excellence & Cross‑Functional Delivery
• Mentor, Coach & Develop Talent
• Directly manage, partner, and coordinate key Strategic Initiatives as assigned.
• Own and drive high‑visibility initiatives such as audit management, AI implementation and governance, third-party engagement oversight, and data center migration support to high-quality successful delivery.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Director