Director, Operations & Business Development

Center for Diagnostic Imaging•West Des Moines, IA

35d

About The Position

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Director, Operations & Business Development to join our team. As a Director, Operations & Business Development you are accountable for overseeing and managing sales and operational aspects of running a center(s), which includes planning, staff management, budget management, maintaining relationships with referring groups, and on-going customer service functions. Responsible for meeting the quality and operational goals (i.e. efficiency, productivity, costs, etc.) for the market. This is a fulltime position.

Requirements

ARRT or Bachelor's degree in business or a related field
5 years of related medical experience, preferably in out-patient radiology imaging
5+ years of proven management experience
Proficiency in Microsoft Office products
Valid driver's license and proof of current insurance

Responsibilities

Center Operations
Provides ongoing and timely communication to management and staff regarding center performance, staff performance, events, issues, etc. related to the center
Remains visible at centers and has an understanding of a center's morale and workload
Works with sales team, patients, and referring offices to ensure satisfaction
Attend sales calls and lunch meetings with sales team
Interfaces with Medical Director, SVP/RVP, and/or all technical and administrative staff to ensure effective teamwork and efficient center operations
Develops and manages partner relationships with hospitals, Radiologist groups, and/ or other partners
Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions
Maintains a safe environment for patients, technologists, radiologists and any other center associates with the assistance of the center safety coordinator
Implements strategies to promote teamwork within the center and with other associates including management and radiologists
Partners with corporate functional areas, as well as the local operations staff and RVP/SVP, to ensure smooth and successful integration and implementation of new services or centers
Ensures compliance with all HIPAA guidelines
Staff Management
Oversees and assists in training of new associates and supervisors, providing resource and technical expertise
Supports and conducts training efforts for continuing education for the technologists and nurses
Ensures all technologists are compliant with CEU credits, in good standing with appropriate registries, updated with CPR credits, etc.
Manages staff performance evaluations, compensation recommendations and development of associates including performance improvement plans, disciplinary actions and/or termination of associates
Maintains productive relationships with center's customer base in defined market through delivery of extraordinary customer service, personal visits, and support enhancing the company's vision and values for our patients
Leads regular staff meetings and associate one-on-one discussions
Arranges appropriate physician coverage for all contrast and sedation studies
Maintains staff retention by implementing effective retention strategies
Center Planning
Plans, organizes, develops, implements and interprets the programs, goals, objectives, policies and procedures, etc. necessary for providing quality care and maintaining a sound operation
Develops and manages the budget for the center(s) and recommends financial decisions for the market
Monitors performance and profitability of services offered
Partners with the sales team to ensure profitable growth and increased market share for the market
Interfaces with Radiologists to create and maintain up-to-date protocol manuals for all modalities
Assists in targeting payor relationship opportunities in the market
Monitors payor referral activity
Completes other tasks and projects as assigned