Director, Operations and Service Quality Engineer - (M6)

Applied Materials•Austin, TX

About The Position

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $172,000.00 - $236,500.00 Location: Austin,TX, Santa Clara,CA You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Requirements

Requires in-depth knowledge and experience.
Uses best practices and knowledge of internal or external business issues to improve products or services.
Solves complex problems; takes a new perspective using existing solutions.
Works independently, receives minimal guidance.
Acts as a resource for colleagues with less experience.
Demonstrates intermediate knowledge and skills within Quality tools and methods to drive continuous improvement across the Spares and Repair sectors.
Receives a moderate level of guidance and direction
Functional Knowledge
Business Expertise
Leadership
Problem Solving
Impact
Interpersonal Skills

Responsibilities

Utilizes strong internal organizational relationships to foster cross organizational collaboration to drive continuous improv ment solutions
Develop new tools and training to help drive quality awareness. Example: Dashboard for KPIs, Dashboard for CM Compliance, Productivity AI program to address Quality Ramp Readiness deliverables
Demonstrates intermediate knowledge and skills within Quality tools and methods to drive continuous improvement across the Spares and Repair sectors.
Provides ownership of the Key Spares/Repair quality metrics/dashboard and cross organizational collaboration for continuous improvement.
Provides ownership to develop and deploy new methods of capturing the customer quality experience and mitigate future risk, such as a Spares Defense Line Suite.
Provide & participate various training to AMAT employees, supplier, customers as needed.
Work with the field service focal person and the customer to fully understand the issue.
Assume as primary focal responsible for driving corrective action and proactively resolving issues
Supports monthly/quarterly(QOR) reviews with the customer quality team and GM of the AGS BU/Field Service Organization to review the performance of key factors that drive the success/failure of Key Performance Indicators
Gather solutions, such as the Supplier Corrective Action Requirement (SCAR) to fill gaps in performance
Capture the voice of external customers by working with the GM of the Account Team to develop KPIs and metrics/measurement standards
Coordinate issue resolution using quality tools (NCM, Advanced Problem Solving (APS), and statistical analysis tools)
Work closely with all organizations to and cross functional teams to assure the right owner is identified to execute root cause and establish corrective actions.
Coordinate closure based on findings from the FA report
Proficiency in 8D methodology
Define and implement corrective actions with supervision
Identify the systems, processes, practices and procedures that need to be modified to prevent recurrence of this and all similar problems
Determine Systematic High Volume problem to help improve field Quality
Familiar with Applied product and service, Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
Demonstrate capability to utilize and manipulate dashboard data to drive projects to improve productivities , reduce cost and drive awareness
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
Able to acquire information from business area connects in order to understand ownership and drive communications.
Acts as a resource (mentor) for colleagues with less experience; may lead small projects with manageable risks and resource requirements.
Capable of using historical relationships within the corporation to foster strong collaboration.
Recognizes teams members strengths and weaknesses and supports individuals ongoing growth as professionals.
Establish templates as starting points for presentations to support participation by team members as all experience levels.
Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
Acquires several point of information sources (example: FSO CE, Mgr, Mfg, BU TPS, Supplier, etc.. ) to gather baseline information before starting a project.
Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Explains difficult or sensitive information; works to build consensus.
Capable to step into a team environment and guide the team to a state of collaboration when defensive or aggressive behaviors arise.
Ability to allow others to communicate their assessments but at the same time maintaining the boundaries of the project goals and timelines.