Director, Operations and Implementation
About The Position
The Director, Operations and Implementation leads the development and execution of strategic initiatives to enhance operational performance across multiple projects and programs. This role ensures alignment of business objectives with support segment strategies by managing resources, prioritizing initiatives, and fostering cross-functional collaboration. The director drives continuous improvement, operational excellence, and talent development while promoting integrity and customer-centric practices. By leveraging data and stakeholder engagement, this position advances sustainable solutions that optimize associate and customer experiences, supporting Walmart’s commitment to innovation, accountability, and long-term business success. The team leads the support and enablement of systems management, aligning operations with business goals and evolving hiring needs. They optimize recruiting and talent systems to enhance stakeholder experience while collaborating with HR, Recruiting, IT, and cross-functional partners. Focused on operational excellence, the team ensures data integrity, system security, and compliance with policies and industry standards. Utilizing data-driven insights, they refine system performance, streamline workflows, and advance organizational talent systems through effective resource management and proactive leadership to deliver measurable outcomes and continuous improvement.
Requirements
- Bachelor's degree in Business, Technology, Logistics Supply Chain, Communications, or related field and 5 years’ experience in retail, production, operations management, or related area OR 7 years’ experience in retail, production, operations management, or related area.
- 2 years’ supervisory experience.
Nice To Haves
- Microsoft Office
- Working on cross-functional teams or projects
- Masters: Business Administration
Responsibilities
- Lead development and improvement of multiple projects and programs, ensuring alignment with business initiatives and support segment strategy.
- Manage resource capacity, prioritization, and assignments to optimize operational effectiveness across the implementation portfolio.
- Deploy leadership methodologies and operational processes by evaluating performance, identifying improvements, and ensuring sustainable, executable solutions.
- Analyze business objectives and customer needs to develop and implement strategic plans, incorporating cost forecasts and resource requirements.
- Foster continuous improvement and operational excellence through cross-functional collaboration and effective communication with stakeholders.
- Develop and maintain a skilled workforce by supporting talent development, mentorship, and succession planning.
- Promote integrity, ethics, and compliance while modeling company values and driving a positive associate and customer experience.
- Lead the support, enablement, and day-to-day management of talent systems to ensure alignment with business goals and hiring needs
- Optimize system performance and functionality to enhance systems
- Partner with HR, Recruiting, IT, and cross-functional teams to drive operational excellence and scalable solutions ensuring data integrity, system security, and compliance
- Monitor system health, troubleshoot issues, and implement continuous improvements to maintain reliability and efficiency
- Leverage data and analytics to generate insights, inform decisions, and improve system and process performance
- Streamline workflows and identify opportunities to increase efficiency across talent operations
- Provide proactive leadership, driving innovation and continuous improvement across talent systems and processes
Benefits
- competitive pay
- performance-based bonus awards
- medical coverage
- vision coverage
- dental coverage
- 401(k)
- stock purchase
- company-paid life insurance
- PTO (including sick leave)
- parental leave
- family care leave
- bereavement
- jury duty
- voting
- short-term disability
- long-term disability
- company discounts
- Military Leave Pay
- adoption and surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering high school completion to bachelor's degrees, English Language Learning and short-form certificates, including tuition, books, and fees)
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What This Job Offers
Job Type
Full-time
Career Level
Director
