Director, Operational Training and Education

St. Luke's University Health Network•Allentown, PA

About The Position

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Director of Operational Education will establish and lead a comprehensive training strategy for St. Luke’s Physician Group, focusing on front-line personnel and operational leaders to enhance patient care and operational performance. This role will build and lead a high-performing training team that designs and delivers innovative learning programs to improve efficiency, effectiveness, and engagement. The Director collaborates with operational leaders to align training with workflows, priorities, and performance goals, managing end-to-end programs including new hire onboarding and ongoing development. Training will adapt to evolving processes, regulatory requirements, and organizational standards. This role excludes IT and Epic training (managed by separate teams).

Requirements

Expertise in creating effective training programs using modern, adult learning methodologies and strategies.
Strong understanding of healthcare operations, workflows, and compliance requirements.
Skilled in planning, organizing, and executing multiple training initiatives simultaneously.
Experience with learning management systems, reporting tools, and performance metrics.
Ability to build and lead a high-performing training team.
Strong partnership skills to collaborate with operational leaders, process owner, and human resource.
Ability to simplify complex operational concepts for diverse audiences.
Comfort with driving adoption and continuous learning of new workflows and standards.
Familiarity with e-learning platforms, virtual training tools, and digital content creation.
Skilled in presenting training strategies and outcomes to leadership.
Minimum: Bachelor’s degree in Education, Healthcare Administration, Business, or related field required.
Minimum three (3) to five (5) years of progressive experience in education, training, and learning program development, preferably within a healthcare environment.
Strong understanding of adult learning principles and instructional design methodologies.

Nice To Haves

Practice-based operational leadership experience strongly preferred.

Responsibilities

Lead the design and ongoing maintenance of comprehensive training curricula tailored to SLPG front-line personnel and operational leaders, ensuring alignment with organizational goals and standards.
Oversee the development and delivery of engaging learning programs, including onboarding modules, role-based syllabi, and ongoing education schedules.
Integrate operational excellence principles by partnering with process owners to embed procedures and role-specific playbooks into training content.
Collaborate with department leaders to identify performance gaps, assess training needs, and prioritize development initiatives.
Oversee and at times directly plan, coordinate, and facilitate training sessions, workshops, learning events, and online training that promote skill development and operational consistency.
Oversee training coordination, including scheduling, resource allocation, material preparation, and tracking attendance and completion metrics.
Evaluate program effectiveness through feedback, performance data, and KPIs; implement continuous improvements to enhance learning outcomes.
Maintain up-to-date training content that reflects changes in workflows, policies, compliance requirements, and industry best practices.
Monitor emerging trends and technologies in learning and development; introduce innovative methods to improve engagement and knowledge retention.
Communicate training strategies, updates, and outcomes effectively to leadership and stakeholders, ensuring transparency and alignment.