Director, Operational Risk CTG

GreatAmerica Financial Services•Cedar Rapids, IA

19h•Hybrid

About The Position

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth. Position Summary: The Director of Operational Risk – CTG will provide strong input into the daily operations of the Business Unit, including: (a) acting as the primary resource for risk-related business decisions that arise in the daily transactional workflow, (b) supporting the execution of Business Unit strategic initiatives. This role will continuously evolve to support the needs of the Business Unit and its customers. As a Director, Operational Risk, you will: Ensure best practices and processes are shared and executed across the Business Unit. Focus on continual improvement to increase the value we provide our customers as well as increase efficiency in our internal processes. Supports daily transactions workflow by addressing escalated and unique operational/risk issues and exception requests. Work with Sales Leaders, Financial Analysts and Legal Team to define and approve customer programs and national account (OEM) programs in accordance with GreatAmerica’s risk tolerance and profitability expectations. Monitor customer performance and make recommendations for change when appropriate. Periodically review policies and procedures and make recommendations for improvement. Monitor outstanding 10-day letters, prefunds, loans, and BNF’s. Periodical travel to enhance key Customer relationships, while developing a thorough knowledge of the Business Unit’s Customer base and programs. Work with GreatAmerica’s Operational Risk Team to analyze Customer program and large end user exposures to ensure compliance with Business Unit and GreatAmerica’s expectations. Monitor portfolio performance and work with Functional Leaders to ensure performance is consistent with the Business Unit’s goals and expectations (e.g. – volume goals, app counts, sundry goals, delinquency, renewal performance, realized residuals, etc.). Create and maintain a development plan for the Business Unit’s Team Leaders that ensures we have the knowledge, skill and abilities within the Team Leader role to execute for today and evolve for the future needs of the Business Unit’s operating teams and Customers. Operations Alignment Responsibilities Align with the Operations Leadership Team and Functional Leaders to develop, implement and evolve appropriate key performance indicators (CSE’s) for GreatAmerica’s Operations and Functional teams to consistently deliver the GreatAmerica Experience to the Business Unit’s customers and differentiate GreatAmerica in the marketplace. Partner with the SVP, Operations to shape the technology product roadmap by understanding the value created by products and services offered to our customers, with a focus on the future of the GreatAmerica Experience for the Business Unit’s Customers. Continuously, collect and analyze Customer and market feedback to identify trends and areas for improvement, and work with the Operations Leadership Team and Functional Leaders on enhancements to the GreatAmerica Experience for the Business Unit’s Customers. Lead or assist in the development and implementation of the Business Unit’s strategic objectives relating to the GreatAmerica Experience and Team development/execution with a primary focus on how the operating teams can enable the evolving Business Unit programs/growth strategies.

Requirements

Bachelor's degree
Experience with Microsoft Office Suite

Nice To Haves

Prefer five (5) years leasing/finance experience

Responsibilities

Ensure best practices and processes are shared and executed across the Business Unit.
Focus on continual improvement to increase the value we provide our customers as well as increase efficiency in our internal processes.
Supports daily transactions workflow by addressing escalated and unique operational/risk issues and exception requests.
Work with Sales Leaders, Financial Analysts and Legal Team to define and approve customer programs and national account (OEM) programs in accordance with GreatAmerica’s risk tolerance and profitability expectations.
Monitor customer performance and make recommendations for change when appropriate.
Periodically review policies and procedures and make recommendations for improvement.
Monitor outstanding 10-day letters, prefunds, loans, and BNF’s.
Periodical travel to enhance key Customer relationships, while developing a thorough knowledge of the Business Unit’s Customer base and programs.
Work with GreatAmerica’s Operational Risk Team to analyze Customer program and large end user exposures to ensure compliance with Business Unit and GreatAmerica’s expectations.
Monitor portfolio performance and work with Functional Leaders to ensure performance is consistent with the Business Unit’s goals and expectations (e.g. – volume goals, app counts, sundry goals, delinquency, renewal performance, realized residuals, etc.).
Create and maintain a development plan for the Business Unit’s Team Leaders that ensures we have the knowledge, skill and abilities within the Team Leader role to execute for today and evolve for the future needs of the Business Unit’s operating teams and Customers.
Align with the Operations Leadership Team and Functional Leaders to develop, implement and evolve appropriate key performance indicators (CSE’s) for GreatAmerica’s Operations and Functional teams to consistently deliver the GreatAmerica Experience to the Business Unit’s customers and differentiate GreatAmerica in the marketplace.
Partner with the SVP, Operations to shape the technology product roadmap by understanding the value created by products and services offered to our customers, with a focus on the future of the GreatAmerica Experience for the Business Unit’s Customers.
Continuously, collect and analyze Customer and market feedback to identify trends and areas for improvement, and work with the Operations Leadership Team and Functional Leaders on enhancements to the GreatAmerica Experience for the Business Unit’s Customers.
Lead or assist in the development and implementation of the Business Unit’s strategic objectives relating to the GreatAmerica Experience and Team development/execution with a primary focus on how the operating teams can enable the evolving Business Unit programs/growth strategies.

Benefits

Competitive Compensation
Monthly Bonuses for Eligible Employees
401(k) and Company Match
Annual Profit Sharing
Paid Time Off
Paid Vacation - starting at 80 hours annually for employees in their first year of service.
Paid Sick Days - Ten (10) per year with a conversion option for unused time.
Ten (10) Paid Holidays per year
Gym Reimbursement
Health Insurance
Dental Insurance
Vision Insurance
Short-Term and Long Term Disability
Company Paid Life Insurance
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Employee Assistance Program
Parental Leave
Tuition Assistance
Networking Opportunities
Leadership Development Opportunities
Paid Parking
Service Awards
Hybrid work arrangements
Business casual environment
A strong organizational culture focused on our greatest asset: you!