Director, Operational Excellence (hybrid in Charlotte, Scottsdale, Dallas, Jacksonville)
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About The Position
Pretium Enterprise Services (PES) is seeking a Director of Operational Excellence to join our team in the private equity sector. This role is pivotal in leading and driving operational excellence initiatives aimed at enhancing efficiency, effectiveness, and overall performance within the organization. The Director will be responsible for developing and implementing strategies that optimize processes, improve quality, and foster a culture of continuous improvement across the ecosystem. This position requires close collaboration with senior leadership and cross-functional teams to ensure alignment with strategic goals and to deliver impactful results. In this strategic leadership role, the Director will identify key areas for improvement and create strategic plans to address inefficiencies and enhance performance. They will provide leadership and direction for operational excellence initiatives across the ecosystem. The Director will lead the design, implementation, and monitoring of process improvement initiatives using methodologies such as Lean, Six Sigma, and Agile. They will drive the standardization of processes through workflow mapping and visuals to help identify areas of improvement and prioritize efforts to achieve operational excellence. Additionally, the Director will engage with Controls & Process Assurance to review the solution's process and controls design prior to implementation. Project management is a critical aspect of this role, as the Director will lead and manage operational excellence projects from initiation through to completion. They will monitor progress, manage risks, and ensure that projects are delivered on time and within scope. Performance measurement and reporting will also be key responsibilities, as the Director will define and track key performance indicators (KPIs) to measure the success of improvement initiatives. They will analyze performance data over specified time periods to evaluate the impact of process changes, ensure stabilization, and identify further opportunities for optimization, transitioning ownership to the business for continuous monitoring. Change management strategies will be developed and implemented to support the successful adoption of new processes and improvements. The Director will remain current on industry trends, emerging technologies, and best practices, identifying and implementing innovative solutions to enhance operational performance and drive competitive advantage while promoting a culture of continuous improvement throughout the ecosystem for both existing and new or acquired product lines.
