Director, Operational Analytics

WCF Insurance • Sandy, UT

4d • Onsite

About The Position

WCF Insurance, an "A" rated carrier growing throughout the western states, has an immediate opening for a Director of Operational Analytics at our Sandy, Utah headquarters. This full‑time, exempt position reports to the Chief Operations Officer. We are looking for someone who embodies WCF's core values: doing the right thing, being great at your job, and helping others succeed.
This position is responsible for transforming operations into a data-driven organization that leverages data as a strategic asset to drive growth, efficiency, and customer value. The person in this role will enable data-informed decision‑making across all business units and enhance collaboration between product, pricing, underwriting, IT, operations, and data engineering teams.

Requirements

• Bachelor's degree with emphasis in analytics, IT, or a business-related field; master's degree preferred.
• At least eight years of work experience in insurance, data management, analytics, and AI-related technologies, or 12 years of related experience without a degree.
• Strong understanding and experience in data governance, data architecture, and compliance.
• Experience leading data transformation or data literacy initiatives.
• Excellent written and verbal communication skills.
• Strong collaboration skills and experience working cross‑functionally with IT, operations, and business teams.
• Critical thinking and analytical skills with the ability to gather and interpret data to drive decisions.
• Exceptional leadership, customer service, and organizational skills.
• Proficient in mentoring and training others.
• Strategic mindset with the ability to translate data into actionable business insights.
• An internal candidate should have six months in their current position, acceptable job performance, and must notify their current supervisor that they have applied for the position.

Responsibilities

• Define, develop, and lead analytics for underwriting, marketing, and sales & distribution, ensuring data is utilized to create measurable business value.
• Facilitate and partner with IT to manage relevant data and support the adoption of emerging analytics and AI technologies.
• Lead initiatives to improve data literacy and embed a data-driven mindset across underwriting operations.
• Oversee consistent and effective use of data for business decisions across underwriting functions.
• Create and lead a center of excellence for data analytics, implementing best practices for data‑driven decision-making.
• Partner with business unit leaders to support data-driven decision-making across the COO organization.
• Support analytical questioning and ensure consistent, collaborative approaches to data projects, avoiding duplication of efforts.
• Measure success and adoption of standardized data use, reporting accuracy, and increased utilization of advanced analytics and artificial intelligence.

What This Job Offers

• Job Type: Full-time
• Career Level: Director