Director, Onboarding & Due Diligence

MVB Bank

11d • Remote

About The Position

The Director of Onboarding & Due Diligence is a critical operational leadership
role responsible for managing third-party risk management (TPRM) and the
complete customer and fintech partner lifecycle - from initial onboarding
through ongoing monitoring and enhanced due diligence. This position has primary
accountability for fintech partner due diligence and ongoing monitoring, while
also overseeing specialized teams that execute Customer Identification Program
(CIP), Know Your Business (KYB) procedures, and Enhanced Due Diligence (EDD)
investigations.

This role sits within the Enterprise Compliance Operations organization,
reporting to the Head of Customer Onboarding & Due Diligence. The Director
manages professionals across two functional teams, executing compliance
frameworks designed by the Enterprise Compliance Advisory organization while
maintaining operational efficiency, quality, and regulatory compliance. The
position requires deep fintech third-party risk management expertise combined
with working knowledge of BSA/AML, KYC, and customer due diligence principles, plus strong operational leadership capabilities.

Critical to MVB's role as a sponsor bank supporting fintech partnerships, this
Director ensures comprehensive third-party due diligence and ongoing partner
risk monitoring while overseeing teams that execute customer onboarding and EDD
processes.

Requirements

• 10-12+ years progressive experience in fintech third-party risk management, fintech partnerships, or KYC/onboarding operations
• 5+ years leadership managing fintech TPRM, KYC, or onboarding teams
• Director, Senior Manager, or equivalent operational compliance leadership at financial institution
• Deep experience with fintech third-party risk management and fintech partner risk assessment
• Experience managing high-volume partner/customer onboarding and ongoing monitoring programs
• Working knowledge of BSA/AML, KYC, and customer due diligence principles required
• Expert knowledge of fintech third-party risk management frameworks, and partner risk assessment methodologies
• Deep understanding of fintech business models, issuing ecosystems, and platform risk profiles
• Working knowledge of Bank Secrecy Act, Customer Due Diligence Rule, and FinCEN requirements
• Third-party risk rating models and risk-based partner monitoring approaches
• Vendor management lifecycle: onboarding, ongoing monitoring, issue escalation, termination
• Regulatory expectations for fintech TPRM (joint guidance on third-party relationships)
• Understanding of CIP, CDD, EDD methodologies (ability to oversee specialized teams, not necessarily perform)
• TPRM technology platforms, workflow management systems
• Proven ability to manage staff across multiple functional teams with varying technical specialties
• Strong operational excellence mindset - quality, efficiency, continuous improvement
• Data-driven decision making with metrics orientation
• Process design, workflow optimization, and operational efficiency
• Ability to balance speed vs. thoroughness, volume vs. quality, compliance vs. business enablement
• Strong collaboration across Advisory, Operations, and Governance functions
• Ability to translate complex technical requirements into operational workflows
• Bachelor's degree in business, Finance, Risk Management, or related field required

Nice To Haves

• Fintech partnerships, Banking-as-a-Service, or sponsor bank experience highly preferred
• Regulatory examination experience (FDIC, state regulators)

Responsibilities

• Oversee operational execution of Customer Identification Program (CIP) for all customers through specialized team
• Ensure customer onboarding teams execute document collection, identity verification, and OFAC screening
• Monitor execution of Customer Due Diligence (CDD) including beneficial ownership identification
• Monitor and report customer onboarding volumes, turnaround times, and SLA compliance
• Coordinate with business units on onboarding requirements and customer experience optimization
• Oversee execution of comprehensive Know Your Business (KYB) procedures for fintech partnerships including entity verification, beneficial ownership, OFAC screening, and background checks
• Oversee operational TPRM due diligence at onboarding
• Coordinate with Advisory teams on integrated partner risk assessments (BSA/AML, Consumer Compliance, Fraud, Technology)
• Execute annual TPRM reviews for all active partnerships per regulatory requirements and internal policy
• Monitor partners for material changes, collect performance data, complaint metrics, regulatory actions, update risk ratings
• Maintain exam-ready partnership documentation and escalate compliance concerns to Advisory
• Execute periodic review program with risk-based frequency for all customer and partner relationships
• Oversee monitoring of fintech partner end-users on risk-sampled basis to validate partner KYC/AML controls
• Escalate customers/partners with increased risk to EDD team; execute exit decisions when risk appetite exceeded
• Set performance targets, monitor metrics, manage capacity planning and resource allocation
• Implement Advisory frameworks into operational workflows; ensure EDD team maintains investigative expertise
• Partner with Quality Control on improvements; participate in Enterprise Compliance Committee representing operational feasibility
• Conduct performance management and build operational excellence culture
• Design and optimize workflows; implement TPRM platforms, and workflow management
• Partner with Head of Technology & AI on automation and system enhancements
• Assess operational feasibility of proposed Advisory frameworks in Enterprise Compliance Committee
• Implement QC and testing remediation; drive continuous improvement while maintaining quality
• Support regulatory examinations
• Coordinate exam responses with Advisory; implement remediation plans from exams, audits, and testing
• Ensure operational compliance with BSA/AML, CDD Rule, OFAC, and TPRM regulatory expectations

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
• Short- and Long-Term Disability Plan
• Group Life Insurance
• 401K Salary Deferral Plan
• Wellness Program
• Education & Tuition Expense Reimbursement
• PTO and Unique Vacation Purchase Program
• Nationwide Pet Insurance Coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Director