Director, Office Of Research And Program Monitoring

City of New York-posted 8 days ago
Full-time • Director
New York, NY
101-250 employees
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Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. Office of Research and Program Monitoring (ORPM) functions as Family Independence Administration (FIA) in-house monitoring and analysis unit to enable FIA to increase productivity and avoid problematic trends that could result in fiscal sanctions to the Agency. The staff visit FIA Benefit Access Centers (BAC) / Model Office location or specialized BACs /Model Office location which includes, but is not limited to, the Family Services Call Center, Union Square BAC, Refugee BAC, Residential Treatment Services Center, and Supplemental Nutritional Assistance Program (SNAP) sites. The unit evaluates, assesses and analyzes the BAC activities to identify deficiencies in adherence to Agency policy and procedure; in addition, develops and monitors corrective action plans. Under the direction of the Family Independence Administration’s Deputy Commissioner for Field Operations, and with great latitude for the exercise of independent judgment, action and initiative, is responsible for the oversight of the Office of Research and Program Monitoring with a particular focus on organizational research and program development by monitoring the effectiveness and operational integrity of the Public Assistance and Food Stamp programs, monitors. FIA’s ORPM is recruiting for one (1) Administrative Staff Analyst NM II, to function as Director, Office of Research and Program Monitoring, who will:

  • Direct and oversee monitoring the effectiveness, efficiency, and operational integrity of the Public Assistance and Food Stamp programs through the use of data collection, site observations, and data analysis, to ensure consistency and uniformity in operational methods, management concepts, systems and techniques; develops new reporting system to both meet reporting requirements put forth by Federal and State legislation and to adjust to changing technology.
  • Direct and facilitate the development, implementation, and monitoring of new initiatives for FIA Center Operations management by producing comprehensive analyses of Center activities using standard techniques of operations research, systems analysis and other means; directs studies of organizational and operating problems of great difficulty and complexity in order to produce comprehensive summaries of results to support agency decision-making.
  • Oversee the implementation of “best practices” plans for the Deputy Commissioner of Operations and recommend policy initiatives for the Job Centers and Food Stamp offices to correct problems identified through program assessments; reviews and analyzes proposed final policy, procedural and budgetary changes; drafts recommendations describing the impact of these changes on Family Independence Administration programs.
  • Direct the reparation of comprehensive reports with findings and recommendations for improved effectiveness; reports to Deputy Commissioner on progress of corrective measures by providing quantitative data analysis with recommendations for program changes to ensure program compliance with agency policy and mandated regulations.
  • Conduct studies to determine the feasibility of implementing various operational initiatives under the Welfare Reform Act; prepares and implements detailed project plans by identifying milestones, scheduling tasks and due dates, in order to ensure efficient monitoring of the progress of projects; provide oral and written reports to FIA Deputy Commissioner and Agency Executive Staff on project status.
  • Represent the Deputy Commissioner at high- level meetings and conferences with Federal, State, City and Community officials; evaluates proposals for changes in policy and practices received within and outside Agency; provides recommendations to the FIA Deputy Commissioner.
  • Assist the FIA Deputy Commissioner with development, implementation and monitoring of corrective action plans mandated by governing agencies; advises the FIA Deputy Commissioner and Regional Managers on development of programmatic plans, goals and initiatives targeting the processing of Public Assistance and Food Stamp cases.
  • Communicate with other HRA departments, city, state and federal governmental entities to obtain pertinent information to assist with research studies and data collection identifying critical program deficits in order to create operational recommendations to improve the workflow and delivery of services.
  • APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE STAFF ANALYST CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.
  • 1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
  • 2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.
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