Director, Office of Analytics & Technology

Allegheny County Department of Human Services•Pittsburgh, PA

1d•Hybrid

About The Position

At the Allegheny County Department of Human Services (DHS), our mission is to improve the well-being of the County’s most vulnerable residents. DHS operates, influences, and funds essential services worth more than $1 billion annually, supporting over 200,000 residents each year across child welfare, family strengthening and youth programs, behavioral health, homelessness, intellectual disability services, and aging programs. Over the past two decades, DHS has built a national reputation as a leader in how state and local governments use data, analytics, and technology to deliver more effective and efficient public services. While we have learned a great deal during this time, we believe there remain significant opportunities for data and technology to improve outcomes for residents and to inspire other governments to make similar investments. DHS is seeking a mission-driven leader who brings analytical rigor, sound judgment, and a bias for action to improving outcomes for County residents to become our next Director of the Office of Analytics & Technology. This role is responsible for building and maintaining the information, data, and technology infrastructure needed to achieve DHS goals, promote equity, and improve outcomes for Allegheny County residents. This position reports to the Director of the Department of Human Services (DHS) and oversees five direct and 120 indirect-report staff. The ideal candidate is comfortable operating in complex, ambiguous environments and is motivated by translating data and technology into practical improvements in public systems. This leader combines deep expertise in analytics, technology, or product development with the ability to partner effectively across programs. They ask strong questions, listen closely to stakeholders, and incorporate multiple perspectives into decision-making. They are comfortable not having all the answers but take responsibility for driving work forward. They have experience leading teams and delivering results in complex organizations, including setting strategy, prioritizing resources, and executing against clear goals. They are highly accountable for outcomes and expect the same from their teams, while investing in staff development and building a strong, collaborative culture. The ideal candidate is equally comfortable engaging on technical topics and working with program, policy, and operations leaders to solve real-world problems. They are motivated by using data, experimentation, and thoughtful system design to improve how services are delivered. We are particularly interested in candidates with experience in the technology sector, especially those who have built or led data, product, or engineering teams and are motivated to apply those skills in a public service context.

Requirements

Five years of leadership experience in a complex enterprise, including responsibility for staff management and results delivery.
Demonstrated training in a quantitative, technical, or engineering field (e.g., statistics, economics, computer science, data science, engineering), gained through formal education, professional experience, or equivalent applied work.
Demonstrated experience leading multidisciplinary teams (e.g., analysts, data scientists, engineers, product managers) to deliver analytic or technical work from problem definition through implementation.
Demonstrated ability to apply data and technology to inform decisions, design interventions and new solutions to hard policy and operational problems, and evaluate impact in complex environments.

Nice To Haves

Experience working in or with large, complex organizations (e.g., government, healthcare, social services, or similarly scaled systems) and facility interacting with a diverse range of skillsets and backgrounds preferred.
Experience in the technology sector, especially those who have built or led data, product, or engineering teams and are motivated to apply those skills in a public service context.

Responsibilities

Lead the Office of Analytics, Technology, and Planning (ATP), setting strategy and driving execution across analytics, data science, product development, engineering, and infrastructure to improve outcomes for County residents.
Partner with DHS program offices (AAA, OBH, ODS, CYF, OCS) to identify priority problems, design solutions, and implement data- and technology-enabled improvements in service delivery.
Translate data and analysis into action, ensuring that insights meaningfully inform program design, operational decisions, and resource allocation across DHS.
Oversee the development and operation of core data and technology systems, including the County’s integrated data warehouse, analytic tools, and client- and provider-facing products.
Drive a research and experimentation agenda, including the design and execution of evaluations and pilots to test and scale effective interventions.
Ensure access to high-quality data, tools, and infrastructure for internal staff, providers, and the public, including maintaining standards for data governance, security, and system reliability.
Lead and develop a multidisciplinary team of analytics, data science, engineering, product, and infrastructure professionals, setting clear priorities, maintaining high performance standards, and investing in staff growth.
Strengthen cross-system coordination, working with County leadership, community partners, and external stakeholders to align data, technology, and program strategy.
Support departmental planning and performance management, including contributing analytic and technical expertise to strategic planning, budgeting, and reporting processes.
Advance transparency and public communication, including publishing research and maintaining public-facing data and analytic resources.
Represent DHS in external settings, including meetings, conferences, and public forums, and communicate the department’s work to a broad range of audiences.