Director Of Workplace Services

Aston Carter • Beaverton, OR

396d • $120,000 - $125,000

About The Position

The Director of Workplace Services at Aston Carter will serve as the primary contact for corporate services, overseeing the workplace services team and ensuring effective service delivery. This role involves managing complex program schedules, budgets, and vendor relationships while driving continuous improvement initiatives and aligning workplace strategies with the client's long-term goals.

Requirements

• BS/BA degree in Corporate Real Estate, Architecture, Interior Design, or Facilities Management; Master's degree preferred
• 5+ years of experience in corporate real estate/occupancy planning/workplace operations at a leadership level
• Strong oral/written communication and client relationship management skills
• Proven people management skills with a history of high employee satisfaction and engagement
• Ability to embrace change and ambiguity and rally teams and resources
• Excellent time management and delegation skills in a fast-paced, highly matrixed environment
• Proficiency in Microsoft Office suite, including advanced Excel skills and Microsoft Project
• Experience with managing vendor relationships and support vendors
• Knowledge of corporate workplace policies/standards, procedures, and protocols
• Familiarity with data consolidation and visualization tools
• Understanding of financial metrics and reporting

Responsibilities

• Serve as the primary point of contact for the client's corporate services department for all WS matters
• Understand the client's real estate portfolio and strategic campus master plan to drive leading-practice solutions
• Deliver presentations to key client stakeholders regarding WS initiatives
• Manage the WS team, including setting goals, assessing performance, and fostering continuous improvement
• Recommend staffing levels and ensure consistency in service delivery through training and review of deliverables
• Oversee complex program schedules with multiple workstreams, competing priorities, and critical interdependencies
• Manage risks and issues, taking corrective measures as needed
• Create, analyze, and reconcile program budgets
• Coordinate the delivery of monthly and quarterly business reporting and participate in operations meetings
• Ensure major projects are adequately supported with tactical WS resources
• Identify, recommend, and implement relevant technology solutions
• Standardize playbooks, processes, data metrics, and technology across WS functions
• Measure, monitor, and report cost savings and value-added contributions
• Establish and monitor the WS service line's budget and revenue
• Summarize findings and make recommendations for action, including reviewing migration plans and ensuring the project pipeline aligns with long-term plans
• Evaluate customer requests to ensure alignment with long-term plans and utilization targets
• Recommend, educate, and enforce space policies/standards, procedures, and protocols
• Drive continuous improvement initiatives and incorporate evolving best practices into team operations
• Collaborate with service partners to ensure seamless communication and integration across functions and stakeholders
• Strategically anticipate and proactively address issues & downstream impacts
• Collaborate with peers to ensure holistic success of the program
• Manage support vendors and external service providers as required

Benefits

• Pay range of $120,000.00 - $125,000.00
• Hybrid schedule (4 days onsite, 1 day remote)
• Awesome team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree