Director of Workforce Operations

Louisiana Community and Technical College System•Lake Charles, LA

39d

About The Position

Operational Leadership Direct daily operations for open enrollment, contract, and assist with customized training programs within the Workforce Solutions department. Develop, implement, and monitor operational policies, procedures, and workflows that promote efficiency and compliance with college, system, and state guidelines. Coordinate scheduling of classes, instructor assignments, and facility utilization to ensure timely program delivery and optimal resource management. Collaborate with the Executive Director to align operational practices with SOWELA's Strategic Plan goals and Louisiana Workforce Commission (LWC) STAR Jobs priorities. Faculty and Staff Oversight Supervise and support instructors, program coordinators, and administrative staff engaged in delivering workforce and continuing education programs. Conduct onboarding, training, and performance evaluations to ensure instructional and operational excellence. Promote a culture of accountability, teamwork, and innovation that supports student success and industry satisfaction. Enrollment Management and Data Reporting Oversee all processes related to enrollment, registration, and course completion data for non-credit training programs. Confirm and enter enrollment data accurately into institutional systems to support reporting requirements for LCTCS, LWC, and grant-funded programs. Maintain up-to-date records for compliance, audits, and performance reporting. Analyze enrollment trends and recommend strategies to increase participation, retention, and completion rates. Process Improvement and Efficiency Evaluate existing departmental processes and recommend improvements to streamline operations and enhance customer service. Leverage data analytics and technology to track key performance indicators (KPIs) and support data-driven decision-making. Collaborate with IT, Finance, and Institutional Research to enhance automation, reduce redundancy, and strengthen reporting accuracy. Partnership and Program Support Work closely with program coordinators, business and industry partners, and community stakeholders to support the design and delivery of responsive workforce programs. Support the development of budgets, grants, and contracts related to workforce training initiatives. Coordinate with Marketing and Communications to promote training programs and strengthen the college's visibility in the regional workforce development ecosystem. Represent Workforce Solutions in internal and external meetings, advisory committees, and public forums as assigned. Other duties as assigned.

Requirements

Associate's degree from a regionally accredited post-secondary institution.
At least five (5) years of experience in operations management, workforce training, or higher education administration.
Demonstrated experience in supervising personnel and managing data-driven processes.
Strong understanding of enrollment management, data reporting, and performance accountability.
Proven leadership and team management skills.
Strong analytical and organizational abilities with attention to accuracy and detail.
Ability to evaluate processes, implement improvements, and manage multiple priorities effectively.
Excellent written and verbal communication skills with a customer-focused approach.
Knowledge of workforce training operations, contract management, and reporting requirements.
Commitment to SOWELA's mission of providing excellence in teaching, learning, and workforce development.

Nice To Haves

Bachelor's degree from a regionally accredited post-secondary institution.
Experience in workforce development or continuing education within a postsecondary environment.
Knowledge of LCTCS systems, reporting structures, and institutional software such as Banner or Lumens.

Responsibilities

Direct daily operations for open enrollment, contract, and assist with customized training programs within the Workforce Solutions department.
Develop, implement, and monitor operational policies, procedures, and workflows that promote efficiency and compliance with college, system, and state guidelines.
Coordinate scheduling of classes, instructor assignments, and facility utilization to ensure timely program delivery and optimal resource management.
Collaborate with the Executive Director to align operational practices with SOWELA's Strategic Plan goals and Louisiana Workforce Commission (LWC) STAR Jobs priorities.
Supervise and support instructors, program coordinators, and administrative staff engaged in delivering workforce and continuing education programs.
Conduct onboarding, training, and performance evaluations to ensure instructional and operational excellence.
Promote a culture of accountability, teamwork, and innovation that supports student success and industry satisfaction.
Oversee all processes related to enrollment, registration, and course completion data for non-credit training programs.
Confirm and enter enrollment data accurately into institutional systems to support reporting requirements for LCTCS, LWC, and grant-funded programs.
Maintain up-to-date records for compliance, audits, and performance reporting.
Analyze enrollment trends and recommend strategies to increase participation, retention, and completion rates.
Evaluate existing departmental processes and recommend improvements to streamline operations and enhance customer service.
Leverage data analytics and technology to track key performance indicators (KPIs) and support data-driven decision-making.
Collaborate with IT, Finance, and Institutional Research to enhance automation, reduce redundancy, and strengthen reporting accuracy.
Work closely with program coordinators, business and industry partners, and community stakeholders to support the design and delivery of responsive workforce programs.
Support the development of budgets, grants, and contracts related to workforce training initiatives.
Coordinate with Marketing and Communications to promote training programs and strengthen the college's visibility in the regional workforce development ecosystem.
Represent Workforce Solutions in internal and external meetings, advisory committees, and public forums as assigned.
Other duties as assigned.

Benefits

As a member of the Louisiana Community and Technical College System, SOWELA has an attractive benefits package with a wide variety of benefit options.
Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program.
Specific benefits depend on job category, percent effort and length of employment.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume