Director of Workforce Operations

Nevoya

110d

About The Position

The Director of Workforce Operations will serve as both a people leader and HR business partner for our transportation organization. This role manages a distributed team of Regional Operations Managers while directly overseeing driver workforce engagement, employee relations, compliance, and retention. You will design and implement HR processes and policies tailored to hourly, semi-skilled employees, ensuring the workforce is supported, compliant, and positioned for long-term success.

Requirements

• Experienced people leader with at least 10 years of experience leading teams of up to 10 ICs, ideally while still being hands on
• 8+ years of experience with HR processes, employee relations, and compliance
• Strong background managing hourly/labor populations
• Proven ability to design scalable HR/people processes and policies
• Skilled in employee relations, compliance, and workforce development
• Effective communicator, able to engage directly with frontline employees and through managers

Responsibilities

• Lead Regional Operations Managers to drive driver engagement, safety, compliance, and retention
• Partner with leadership and compliance teams to design, implement, and cascade workforce policies and procedures
• Act as HRBP for the transportation org, overseeing employee relations, performance management, onboarding/offboarding, and workforce planning
• Implement systems for payroll accuracy, compliance audits, and workplace investigations (e.g., worker comp incidents)
• Design training, coaching, and communication frameworks for managers and drivers to ensure adoption of policies and programs
• Establish structured feedback loops and driver development pathways to improve employee experience and safety outcomes
• Conduct site visits to build trust, support policy rollout, and serve as the HR face for drivers

What This Job Offers

• Number of Employees: 1-10 employees