Director of Wire Transfer Operations

U.S. Bank • Cincinnati, OH

5d • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description This role oversees end-to-end wire transfer operations, managing a group responsible for processing high-value payments daily. The role focuses on modernizing internally built capabilities and transitioning the wire platform, while leading the legacy systems during the transformation. Responsible for the overall operational performance of assigned area or business line. Develops group-wide business plans, develops policies and ensures compliance. Evaluates and improves operational methods and strategies to improve efficiency, effectiveness, productivity, and/or controls. Leads collaborative efforts with other internal and external groups. Ensure and manage sufficient technological resources. Handles personnel matters.

Requirements

• Management/supervisory experience
• 10 or more years of banking or other relevant experience

Nice To Haves

• Proven experience in Core Operations
• Experience leading technology modernization initiatives, ideally in payments
• Experience with wire processing and legacy systems (Federal Reserve, Fedwire, SWIFT)
• Understanding of ISO message format standards for wire transfers, as recent industry changes require this knowledge
• AI and automation knowledge, as the team is deploying automation and AI solutions
• Risk management expertise, especially in high-value payment environments
• Knowledge of end-to-end wire payment processes, including onboarding, technology, financial control, and treasury
• FX/cross-border payment experience
• Strong focus on service delivery and customer satisfaction
• Leadership philosophy and vision, with openness to modernizing and solutioning
• Bachelor’s degree in finance, accounting or relevant field; or an MBA
• Well-developed verbal and written communication skills
• Knowledge of assigned unit(s) and relation to broader industry
• Effective verbal and written communication skills necessary
• Incumbent possesses strong analytical, decision-making, and problem-solving skills
• Requires considerable tact, diplomacy and people skills

Responsibilities

• Provide leadership and oversight for the team, ensuring performance, and alignment with organizational goals.
• Maintain risk controls, audit practices, and accuracy due to the high value and risk associated with wire payments
• Lead and manage the legacy wire transfer application, while participating in modernization initiatives transitioning to new money movement capabilities (MMC)
• Collaborate regularly with internal teams (risk, product, technology, other operations groups), industry partners, and vendors
• Support and develop talent, preparing for future leadership transitions
• Participate in projects and modernization efforts, including implementation of new standards and technologies

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees