Director of Wellbeing

Auberge Resorts • Waimea, HI

40d • $100,000 - $115,000

About The Position

Opportunity to be the culture leader of the Spa division and be responsible for ensuring the guest experience is best in class. Responsible for ensuring smooth and efficient operational standards and procedures within all areas, enabling the staff to provide optimal guest service. A champion of the brand and our values, this role is impactful in achieving our desired financial results and outcomes.

Requirements

• High school graduate or any combination of education and experience that provides the required knowledge, skills and abilities.
• Minimum of 3 years of operating experience in a hotel Spa department
• Previous experience with the Book4Time platform required.
• Must be familiar with the operations and priorities of all other hotel operating departments
• Experience in maintaining state and federal health and safety regulations
• Experience in completing administrative tasks, including reporting, budgeting, project management, etc.
• Have a proven track record of success in operations in a luxury-oriented organization
• Ability to work a flexible schedule, including weekends and holidays, according to department needs

Responsibilities

• Define and lead the business strategy for the Spa.
• Provide overall spa leadership, establish and maintain an effective control environment, both financial and operational. Ensure the highest quality of spa & beauty treatments to drive guest satisfaction.
• Oversee the ongoing development and positioning of the Spa offerings in terms of overall concept definition, philosophy, treatment & menu offerings.
• Oversee the annual operating budget, including capital expenditures, to achieve or exceed budget expectations. Ensure successful performance by maximizing profitability.
• Oversee the performance evaluation, professional development planning, and career planning processes for all corporate and operational managers and staff.
• Source and manage third party fitness/modality contractors for additional wellbeing services.
• Responsible for the strategy of developing additional packages designed to increase awareness/revenues.
• Maintain and champion the Auberge Resorts Collection culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees