Director of Wellbeing and Experience

Global Support and Development • Charlotte, NC

126d

About The Position

Global Support and Development is seeking to hire a Director of Wellbeing and Experience! The position is full-time and located at HQ in Charlotte, N.C. Are you a champion for creating a workplace where people don't just work, they thrive? Do you believe that an organization's greatest asset is its people and that a little bit of fun and a lot of support can go a long way? If so, get ready to become the central force behind our vibrant, engaging, and resilient organizational culture. We’re on the hunt for a Director of Employee Wellbeing and Experience to lead the charge in making our office a place people are genuinely excited to come to every day. If you're passionate about making a real difference in the lives of your colleagues and building a truly special place to work, then this is the role for you!

Requirements

• Bachelor's degree in Human Resources, Organizational Development, Psychology, or a related field or equivalent combination of experience and training.
• Seven (7) or more years of progressive management experience with demonstrated success in developing and implementing successful employee wellbeing and experience initiatives.
• Strong understanding of the principles and best practices of employee wellbeing, engagement, and organizational culture.
• Demonstrated knowledge of change management principles and methodologies, ideally supported by Prosci ADKAR certification or other recognized change management certification.
• Proven track record of successfully managing complex initiatives and working with senior leadership teams.

Nice To Haves

• Master's degree preferred.
• Advanced degree or certifications (e.g. SPHR, change management, project management) are a plus.
• Working knowledge of Spanish and/or French desired.

Responsibilities

• Develop and execute a comprehensive employee wellbeing and experience approach aligned with the overall organizational strategy, culture, and core values.
• Design and implement engaging programs that enhance workplace culture by prioritizing employee wellbeing, productivity, and collaboration to drive organizational results.
• Design and implement a creative and compelling internal communications strategy to foster a connected, informed, and engaged workforce, ensuring every team member feels valued and bringing GSD's culture to life.
• Design and lead initiatives that actively cultivate GSD's core values of Integrity, Humility, and Accountability, creating feedback loops and recognition programs that reinforce these behavioral standards in daily work.
• Oversee the HQ workspace experience, ensuring it serves as a hub for collaboration and high-performance.
• Provide change management leadership and support for organizational initiatives, and empower organizational leaders to effectively lead change within their respective teams.
• Collaborate closely with the Director of HR and Development to ensure alignment between wellbeing and experience initiatives and talent acquisition, performance management, and employee relations strategies.
• Establish key metrics to track the impact of wellbeing and experience initiatives on employee satisfaction, engagement, retention, and productivity.
• Direct the professional development and growth of direct reports and the departmental team as a whole.
• Direct critical decision-making processes, to include identifying issues and driving problem-solving, especially in resource-constrained and time-sensitive contexts.
• Develop and monitor department budget, KPIs, and other metrics, implementing continuous improvement initiatives to enhance performance.
• Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact.
• Perform other duties as assigned.

Benefits

• Up to 25 days of accrued vacation.
• Up to 80 hours of annual sick leave.
• Up to 80 hours of Military Pay and 30 Days Differential.
• Medical, Dental and Vision (GSD covers monthly premium).
• Group Life and AD&D Coverage (GSD covers monthly premium).
• Retirement (Pre and Post Tax Options) and a Company Match.
• Matches on Qualified 529 Plans.
• Up to 14 Paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree