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The Director of Website Operations & Web Services at Abilene Christian University (ACU) is a pivotal role responsible for overseeing the university's main website and leading its performance optimization efforts. This position requires a strategic mindset and a commitment to enhancing the user experience while aligning with the university's mission. The director will be tasked with planning and launching a fully redesigned website within the next 12 months, ensuring that the new site meets the needs of students and stakeholders alike. In addition to overseeing the current website, the director will develop, communicate, and enforce a comprehensive website governance policy. This includes establishing key performance indicators (KPIs) for website operations and performance, monitoring these metrics, and reporting on them regularly. The role also involves identifying and leading performance improvement projects, ensuring they are completed on time and within budget. The director will be responsible for planning the future-state website's structure, including site mapping, taxonomy, and wireframing, and will communicate the governance plan to all internal stakeholders while enforcing it continuously. The director will mentor and lead the web operations function, fostering a culture of continuous improvement and innovation. Collaboration with cross-functional teams is essential to align website projects with business objectives and ensure a seamless user experience. This role is critical in driving the university's online presence and enhancing student enrollment through effective website management.
