Director of Vision Insurance Services- Green Bay, WI/Detroit, MI

Shoptikal, LLC-posted 3 months ago

Full-time

Mount Clemens, MI

501-1,000 employees

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Responsible for leading all strategic and operational aspects of Fielmann USA’s insurance division, Fielmann Vision Insurance d/b/a Single Vision Solutions (SVS). Expand participation in SVS insurance plans, develop new insurance products, lead outbound sales strategy, and deliver a superior experience to members, groups/brokers, and providers. Drive growth by developing broker channels, supporting retail store enrollment efforts, and cultivating employer and affiliate partnerships.

Define and execute the strategic growth plan for Fielmann Vision Insurance, to include increasing plan participation and revenue
Serve as the key architect of plan design, pricing models, and market positioning to ensure competitive and customer friendly offerings
Lead product development initiatives, including ancillary programs (e.g., safety eyewear, school grants)
Identify and pursue new sales opportunities through employer groups, store programs, and external partnerships
Build and manage a comprehensive broker and agent program, including commission structures, outreach, and onboarding
Oversee development and distribution of sales collateral, presentations, and standard pricing tools to support sales efforts
Partner with and support retail leadership to drive in-store enrollment and upsell strategies
Establish and track enrollment and sales KPIs to guide marketing and outreach initiatives
Monitor compliance with insurance regulations and company policies
Act as primary contact for regulatory compliance and operational audits
Lead the team responsible for both member services and business expansion
Oversee day-to-day operations including claims, billing, enrollment, credentialing, premium invoicing, and provider services
Ensure all activities align with applicable state and federal regulations, contract requirements, and internal policies
Lead resolution of member and provider issues related to coverage, eligibility, and benefit interpretation
Represent Fielmann Vision Insurance in strategic discussions with brokers, group clients, and regulatory entities (e.g., DIFS, NAVCP, NGL)
Maintain knowledge of optical industry trends and competitive landscape

Bachelor’s degree in business administration, healthcare management or related field
5+ years of experience in vision insurance or healthcare services
In-depth knowledge of vision insurance products and industry standards
Combined vision insurance expertise with strong sales acumen
Strong leadership and team management skills, with the ability to motivate and inspire others
Excellent communication and interpersonal skills, with the ability to build relationships and influence performance
Exceptional organizational and time management skills, with the capacity to prioritize and manage multiple tasks simultaneously
Strong problem solving and critical thinking skills
Flexibility and adaptability to work in a fast-paced, dynamic environment
Strong ability to analyze data and trends including root cause analysis
Able to speak publicly and present to groups
Proficiency with MS Office Suite of programs

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Director of Vision Insurance Services- Green Bay, WI/Detroit, MI

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