Director of User Experience and Design

Green Dot Corporation•Tampa, FL

1d•Hybrid

About The Position

We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips. This position is classified as structured hybrid, with an expectation of a minimum of three (3) days per week working in the office and flexibility to work remotely on the remaining days. On-site expectations may evolve over time to support business needs, with clear communication provided in advance. <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> JOB DESCRIPTION Location Requirement This position is open only to candidates who currently reside in one of the following approved locations: New York, NY; Birmingham, AL; Miami, FL; Tampa, FL; Blue Ash or Cincinnati, OH; or Los Angeles, CA Job Summary The Director of User Experience & Design will be responsible for leading the end-to-end user experience design process, from user research and testing to concept development and through design execution. You will mentor and grow a UX design team of full-time and contract employees, ensuring that they have the tools and support they need to succeed. This is a partial player-coach role, where you will be expected to contribute design artifacts alongside the team as needed. The Director of User Experience & Design must be a dynamic, data driven, critical thinker with a deep understanding of user-centric design principles and methodologies, including design thinking innovation techniques, generative user research and co-creation, rapid prototyping, usability testing, and accessibility standards alongside a passion for building key financial solutions in the consumer and B2B2C space. This role leads design practices, human centered design, and best in class usability experience across the organization for Green Dot and external customers. You will champion human centered design at the executive level and influence the roadmap alongside Product and Engineering. This person will use storytelling, through user research and data insights, to connect the vision and work, advocating for the customer, to plan solutions to usability issues and create paths to connect customer and business needs. The person who fills this role will need to be masterful in the art of storytelling in order to bring their concepts to life from the view of a user. You might be the right match for this role if: You have demonstrated experience in developing and implementing successful user experience and design strategies as well as leadership over a user research team. You are able to create a safe environment for the co-creation and execution of creative work. You have a passion for user centered design and continuously stay up to date on trends, competitor and non-competitor best practices, methodologies, and approaches. You have experience in the creation of a design language and the ongoing upkeep of a design system.

Requirements

Bachelor’s degree in Graphic Design, Product Design, Interactive Design or related
7+ years of user experience and design
Proven ability to influence cross-functional teams
Working knowledge of JIRA, proficient with standard design tools such as Figma and Adobe
Strong written and oral communication skills
Passion for continuous learning on industry trends
A willingness to roll up their sleeves and do the work with a can-do attitude

Nice To Haves

Master’s degree in HCI, Design & Strategy or related field
Ability to work in the U.S. without sponsorship
Ability to meet the location requirement outlined above

Responsibilities

Lead, coach, and develop high performing user experience and design team as well as user research
Collaborate with team members, customers, and partners to gather insights from digital analytics, user testing, and input, and use this information to drive improvements.
Continuously keep up to date on design trends and technologies to improve user experience, applying standard methodologies from both within and outside the financial services industry
Excellent creative storyteller with the ability to make and articulate design decisions with the usage of user research and data insights
Build and foster relationships with key stakeholders to influence and drive multiple parallel initiatives
Take ownership of design projects, effectively managing resources and ensuring alignment with business goals and user needs
Drive continuous improvement in working methodologies, process, and staff development
Partners with Marketing to create a cohesive design, branding, and editorial experience throughout all customer touchpoints
Advocate for the work of the team to product, engineering, key stakeholders, marketing and across the larger organization
Hold design reviews for leadership and key stakeholders