Director of Tutoring Services

Northeastern University • Boston, MA

7d

About The Position

Office of Peer Tutoring at Northeastern University Northeastern Peer Tutoring provides free, peer-to-peer academic support for undergraduate students, connecting them with highly qualified Northeastern peers who have excelled in the courses they tutor. The program offers one-on-one and small-group tutoring, delivered in person and online through an external tutoring platform, across a range of supported courses each semester. Peer tutoring is designed to promote academic success, strengthen student confidence, and support learning through collaborative, student-centered engagement. Tutors participate in structured training and professional development aligned with College Reading & Learning Association (CRLA) standards at all three levels. The program also partners with faculty and campus stakeholders to ensure tutoring services are visible, accessible, and aligned with broader academic support efforts. Position: Director of Peer Tutoring The Director of Peer Tutoring provides strategic leadership for peer tutoring as a core component of Northeastern’s academic support and student success ecosystem. The role is responsible for advancing a cohesive, high-quality, and equitable peer tutoring model that supports student learning, confidence, and persistence across programs and disciplines. The Director brings a forward-looking perspective to the work, staying attuned to emerging pedagogical practices and learning assistance models while championing peer-to-peer learning as a high-impact educational practice. The Director oversees the full scope of peer tutoring services, including in-person and online delivery, and ensures alignment between tutoring practices, curricular needs, and institutional learning outcomes. The role serves as a connector across academic departments and student support units, helping integrate peer tutoring into the broader learning environment while maintaining consistent standards, effective operations, and a strong student experience.

Responsibilities

• Provide vision and strategic direction for peer tutoring programs aligned with institutional priorities
• Establish policies, procedures, and service models to ensure high-quality and equitable tutoring experiences
• Oversee all peer tutoring initiatives, including co-curricular and course-embedded models, as appropriate
• Collaborate with faculty, academic departments, advising, and student support partners across the global network to align tutoring with curricular goals
• Represent peer tutoring in campus-wide conversations related to learning assistance and student success
• Recruit, hire, supervise, and evaluate professional staff supporting peer tutoring
• Oversee recruitment, onboarding, training, and supervision of peer tutors
• Design and deliver comprehensive tutor training grounded in learning science, inclusive pedagogy, and nationally recognized standards, including CRLA-aligned practices
• Provide ongoing professional development, coaching, and support to foster a culture of reflection, excellence, and continuous improvement
• Oversee the institutional partnership with an external tutoring platform supporting peer tutoring delivery
• Manage vendor relationships and guide platform integration with campus systems and operational workflows
• Ensure the platform effectively supports tutor matching, scheduling, communication, and data reporting
• Use platform data and insights to improve service delivery, scale, and the overall tutoring experience
• Lead the development and implementation of assessment strategies to evaluate program effectiveness, student learning outcomes, and equity of access
• Use qualitative and quantitative data to inform decision-making, program improvement, and strategic planning
• Prepare reports and presentations that communicate impact and trends to campus partners and leadership
• Ensure assessment practices align with institutional expectations and emerging best practices in learning assistance

Benefits

• Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1-10 employees