Director of Transfer and Adult Services

University of Arkansas System•Pine Bluff, AR

About The Position

Reporting to the Vice Chancellor for Enrollment Management, the Director of Transfer and Adult Services serves as the University’s chief administrator responsible for transfer student success and adult learner engagement. The Director provides strategic leadership for the development, implementation, and continuous improvement of transfer pathways, articulation agreements, onboarding processes, and support services designed to promote persistence, retention, and degree completion. The Director will work collaboratively with academic leadership, advising units, the Registrar, and community college partners to ensure that UAPB is a destination institution for transfer and adult students and that credit mobility is transparent, efficient, and student-centered. The Director of Transfer and Adult Services is responsible for executing the following duties and responsibilities in partnership with appropriate stakeholders:

Requirements

Bachelor’s degree from a regionally accredited institution.
Minimum of five (5) years of progressively responsible experience in enrollment management, transfer services, academic advising, student success, or related administrative roles in higher education.
Demonstrated experience working with transfer students, adult learners, or post-traditional populations.
Working knowledge of transfer articulation, degree audit systems, and academic policy.
Strong organizational, communication, and collaboration skills, with the ability to work across academic and administrative units.
Demonstrated ability to analyze data and use metrics to improve student outcomes.

Nice To Haves

Master’s degree in Higher Education, Student Affairs, Educational Leadership, or a related field.
Experience at a four-year public or land-grant institution of higher education.
Experience developing or managing articulation agreements with community colleges.
Familiarity with degree audit systems (e.g., Degree Works), student information systems, and CRM platforms.
Experience supporting re-enrollment or stop-out student initiatives.
Knowledge of state-level transfer policy or common course numbering systems.

Responsibilities

Provide strategic leadership for UAPB’s transfer and adult student initiatives in alignment with institutional enrollment and student success goals.
Design and implement a comprehensive Transfer and Adult Student Strategy that supports onboarding, persistence, and degree completion.
Serve as the institutional subject-matter expert on transfer student success and adult learner engagement.
Establish policies, procedures, and service standards that ensure a consistent and student-centered experience.
Lead the development, review, and execution of articulation agreements with community colleges and other partner institutions.
Collaborate with deans, department chairs, and faculty to align curricula and ensure timely evaluation of transfer credit.
Work closely with the Registrar to ensure accurate and efficient transcript evaluation and posting of transfer credit.
Maintain and publish clear transfer pathways, degree maps, and program equivalencies for prospective and current students.
Monitor articulation effectiveness and recommend improvements to reduce excess credits and time to degree.
Oversee comprehensive onboarding programs for transfer and adult learners, including orientation, advising handoff, and academic planning.
Coordinate with Academic Advising, Financial Aid, Student Accounts, and Student Affairs to ensure seamless transition and support.
Develop targeted communications and outreach strategies tailored to adult learners and transfer populations.
Support re-enrollment and stop-out student initiatives by coordinating pathways back to degree completion.
Track and analyze key metrics related to transfer and adult student success, including yield, persistence, retention, credit efficiency, and graduation rates.
Use disaggregated data to identify barriers and equity gaps affecting transfer and adult learners.
Prepare regular reports and dashboards for Enrollment Management and senior leadership.
Use assessment findings to continuously improve programs, policies, and student support strategies.
Serve as UAPB’s primary liaison to community colleges and regional partners on transfer and adult learner initiatives.
Represent UAPB at transfer fairs, articulation meetings, and regional or state-level convenings.
Collaborate with Communications to promote UAPB as a transfer-friendly and adult-learner-responsive institution.
Support system-wide and statewide efforts to improve transfer pathways and credential completion.
Provide leadership and supervision for staff within the Office of Transfer and Adult Services.
Manage operational budgets and resources in alignment with enrollment priorities.
Develop training and professional development opportunities for staff engaged in transfer and adult student services.
Ensure compliance with institutional policies, accreditation expectations, and state transfer guidelines.