Director of Training

Apartment Managing Professionals • Austin, TX

10h • Onsite

About The Position

The Training Director will play a key leadership role within our Training & Development Department, partnering with a fellow Training Director to design, implement, and enhance high-impact learning programs for onsite and corporate team members. Together, the Training Directors will collaborate closely with operations, HR, and senior leadership to ensure our teams are equipped with the tools, knowledge, and resources needed to drive exceptional performance and resident satisfaction.
This position requires a hands-on leader who is passionate about developing people, improving operational performance, and strengthening training programs across a large multifamily portfolio.

Requirements

• Proven experience within a multifamily property management training department is required.
• Minimum 5+ years of training and development experience within the multifamily industry.
• Strong facilitation and presentation skills with the ability to confidently lead both large and small groups.
• Deep understanding of multifamily operations, leasing practices, and industry standards.
• Experience designing training programs, working with LMS platforms, and applying adult learning principles.
• Excellent communication, organizational, and follow-up skills.
• Ability to travel within the Austin metro area to support onsite teams.
• A collaborative leadership style with a passion for developing people and improving performance.

Responsibilities

• Co-lead the development, implementation, and continuous improvement of training programs across leasing, operations, customer experience, and leadership development.
• Facilitate engaging in-person training sessions, workshops, and onboarding programs for new hires and existing staff.
• Collaborate with fellow Training Director to assess department needs and deploy strategic training initiatives across 55+ communities.
• Partner with operations and HR leadership to align training programs with company goals, policies, and performance expectations.
• Lead technology platform training, including property management systems, CRM tools, and internal operational processes.
• Conduct property visits to ensure training consistency, observe performance, and provide targeted coaching and support to onsite teams.
• Monitor training effectiveness through assessments, performance metrics, and feedback from property and corporate teams.
• Develop and maintain training materials, manuals, and digital learning content, including e-learning modules.
• Serve as a trusted resource for onsite teams seeking guidance on best practices, policies, and operational procedures.
• Promote a culture of continuous learning, development, and operational excellence throughout the organization.

Benefits

• Opportunity to make an immediate impact within a large and growing Austin portfolio.
• Work alongside a collaborative leadership team committed to innovation and employee development.
• A culture that values teamwork, service, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed