Director of Training and Onboarding

Culligan Quench • King of Prussia, PA

2d • $100,000 - $120,000

About The Position

Culligan Quench is seeking a Director of Training & Onboarding to support our Indirect division. This role is designed to ensure every new dealer goes from trained → launched → generating revenue as quickly as possible.

Requirements

• 2–5+ years in account management, sales coordination, or customer success
• Strong understanding of sales processes and customer lifecycle
• Excellent communication and coaching skills
• Highly organized with strong follow-through and accountability mindset
• Comfortable managing multiple dealer accounts simultaneously

Nice To Haves

• Experience in dealer networks, channel sales, or home services is a plus

Responsibilities

• Support new dealer onboarding from initial signup through the first 20 months
• Arrange kickoff calls with all stakeholders calls
• Ensure completion of all required training (technical, sales, installation)
• Ensure all dealer checklists are completed
• Coordinate dealer readiness for launch (product orders, scheduling, marketing activation)
• Confirm dealers are properly prepared for installations
• Coordinate structured 30-60-90-180-day huddle (performance reviews)
• Identify performance gaps and implement corrective actions
• Serve as primary point of contact for new dealers during onboarding
• Escalate issues and coordinate internal support when needed
• Conduct regular check-ins (weekly during onboarding phase & monthly thereafter)

Benefits

• Medical, Dental, Vision which start day one
• 401(k) match of 50% up to 6%
• Life insurance
• Disability
• Unlimited Paid Time Away
• Parental leave
• Additional voluntary benefits
• Career progression opportunities
• Coaching and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees