Chick-fil-A Director of Training and Development

Chick-fil-A•Ellisville, MO

81d

About The Position

Are you passionate about people and development? Do you love working in a fast-paced environment? Are you a servant leader who has a desire to make a significant impact in the lives of team members and guests? Chick-fil-A Ellisville is seeking a high-caliber, self-motivated, and driven leader who can thrive under pressure to be the Director of Training and Development. This person will be an integral part of the Leadership Team, developing and managing all onboarding and training processes for the restaurant. This leader must have the ability to develop people, a passion for excellence in processes and systems, grit, and be authentically themselves. Over time, growth with Chick-fil-A Ellisville could look like moving into an executive director role, multi-unit management, or even being trained and developed to pursue being an Owner/Operator yourself! Join this dynamic team and help lead Chick-fil-A Ellisville to be a top performer in one of the fastest-growing brands in the nation, Chick-fil-A!

Requirements

Have a "Food Safety First" Mindset
Demonstrates servant-leadership mentality
Proven leadership experience - have led and developed teams
Organized, detail-oriented with a strong sense of follow-through
Results-oriented and able to work in a very fast-paced, high-stress environment
High emotional Intelligence; Passion for people and delivering world-class service
Systems thinker; innovator; problem-solver
Effective communicator with the entire team
Resourceful; has the ability to think and do
High integrity and character
Optimistic in adversity; a natural team cheerleader
Sense of ownership; self-motivated with a willingness and eagerness to learn
Takes initiative; driven and hard-working individual with a growth mindset
Ability to keep composure under high pressure and make decisions quickly
Desire to care for and develop others. Strong relationship builder.
2+ years of management experience with positive results to show

Nice To Haves

Bachelor's Degree preferred

Responsibilities

Design and implement onboarding and training systems and processes
Train, coach, and develop both new and existing members of our team while tracking progress; Set goals and help the team achieve them
Implementing and updating changes to systems and processes in order to improve team efficiency and guest experience
Ensure continuous execution of food safety standards and a commitment to excellence with guests
Hold team members accountable to all Chick-fil-A standards, policies, and procedures; ensure proper coaching, and disciplinary actions when necessary
Provide clear, kind, and consistent communication and feedback
Think strategically for the business; collaborating, adjusting, and propelling the business to reach goals
Be a source of encouragement and positivity for the team, acting as a cheerleader and celebrating wins big and small
Engage with, challenge, and motivate the team to accomplish difficult and hard-to-reach goals while inspiring those around them to have fun and build life-impacting relationships with the team and guests
Uphold a culture of striving for excellence
Meet regularly with Leadership Team and the Owner/Operator for continued training and personal development, as well as to execute the overall vision and grow the overall success of the restaurant
Uphold the Chick-fil-A standards and policies