Director of Titles Operations

OPENLANE, Inc.•Carmel, IN

54d

About The Position

At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We're Looking For: OPENLANE is transforming the vehicle marketplace, and the US Marketplace Title Operations team plays a critical role in ensuring trust, compliance, and customer confidence. We are seeking an experienced, strategic, and people-focused leader to serve as Director of Title Operations - US Marketplace. In this role, you will lead a large, high-impact team responsible for the end-to-end title process-from intake to correction to release-delivering accuracy, efficiency, and exceptional service to dealers, partners, and customers. You will shape strategy, modernize processes, and build organizational capabilities that scale with our business. You Are: Strategic - You think ahead and design scalable solutions. Collaborative - You thrive in cross-functional partnerships and influence across the business. People-Focused - You inspire, grow, and develop strong teams. Customer-Obsessed - You relentlessly pursue accuracy and service excellence. What You'll Do: Strategic Leadership Define and execute the vision for US title operations, aligning with US Marketplace growth goals and industry evolution. Anticipate regulatory and market changes; adjust processes, policies, and systems to ensure compliance and scalability. Partner with executives across Credit, Legal, Business Technology, Business Development, and Operations to advance enterprise initiatives. Champion process improvements, automation, and digitization to drive customer satisfaction and operational efficiency. Operational Excellence Oversee national title processing operations, including intake, correction, and release, with measurable SLAs and performance standards. Establish time-bound, quantifiable KPIs for processing times, accuracy, expense management, and customer experience. Ensure compliance with all applicable state, federal, and international laws and codes; lead audits and risk reviews. Serve as the primary liaison to internal and external stakeholders on all title-related matters. People Leadership Lead and develop a large, high-performing team, fostering a culture of accountability, inclusion, and growth. Recruit, hire, and train team members while building a pipeline of future leaders within the organization. Engage employees through coaching, recognition, and career development opportunities. Special Initiatives Represent Title Operations in enterprise-level initiatives, projects, and presentations to senior leadership. Lead cross-functional project work to improve efficiency, reduce costs, and enhance customer experience. Who You Are Strategic - You think ahead and design scalable solutions. Collaborative - You thrive in cross-functional partnerships and influence across the business. People-Focused - You inspire, grow, and develop strong teams. Customer-Obsessed - You relentlessly pursue accuracy and service excellence.

Requirements

Bachelor's degree in Business, Operations, Finance, or related field preferred.
8+ years of progressive experience in automotive, financial services, or related industries.
5+ years of proven leadership, including managing large, multi-site or high-volume teams.
Strong financial acumen and ability to manage budgets.
Demonstrated success in process transformation, compliance management, and stakeholder influence.
Proficiency with CRM platforms and core business technology tools.

Nice To Haves

Direct experience in title operations or processing.
Experience leading operations through automation, digitization, or regulatory change.

Responsibilities

Define and execute the vision for US title operations, aligning with US Marketplace growth goals and industry evolution.
Anticipate regulatory and market changes; adjust processes, policies, and systems to ensure compliance and scalability.
Partner with executives across Credit, Legal, Business Technology, Business Development, and Operations to advance enterprise initiatives.
Champion process improvements, automation, and digitization to drive customer satisfaction and operational efficiency.
Oversee national title processing operations, including intake, correction, and release, with measurable SLAs and performance standards.
Establish time-bound, quantifiable KPIs for processing times, accuracy, expense management, and customer experience.
Ensure compliance with all applicable state, federal, and international laws and codes; lead audits and risk reviews.
Serve as the primary liaison to internal and external stakeholders on all title-related matters.
Lead and develop a large, high-performing team, fostering a culture of accountability, inclusion, and growth.
Recruit, hire, and train team members while building a pipeline of future leaders within the organization.
Engage employees through coaching, recognition, and career development opportunities.
Represent Title Operations in enterprise-level initiatives, projects, and presentations to senior leadership.
Lead cross-functional project work to improve efficiency, reduce costs, and enhance customer experience.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement