Director of the Project Management Office (PMO) North America

AGFA • OR

100d

About The Position

The Director of the Project Management Office (PMO) provides strategic leadership and oversight of the project management function across the organization. This role ensures that projects and programs are delivered on time, within scope, and aligned to business priorities. The Director establishes governance frameworks, drives best practices, and develops project management metrics to enable predictable, high-quality delivery of initiatives that advance the organization’s strategic objectives.

Requirements

• Bachelor’s degree in Healthcare Administration, Information Technology, Business, or related field (required).
• Master’s degree (MBA, MHA, or MIS) preferred.
• PMP (Project Management Professional) – required.
• 10+ years of progressive experience in IT project management, including at least 5 years in a leadership/PMO director role.
• Experience managing large-scale healthcare IT projects, including EHR systems, IT infrastructure, and compliance projects.
• Strong familiarity with clinical environments, terminology, and regulatory frameworks.

Nice To Haves

• ITIL, Lean Six Sigma, or SAFe certifications – a plus.

Responsibilities

• Define and implement the PMO’s vision, strategy, and roadmap in alignment with organizational goals.
• Establish project portfolio management processes, ensuring effective prioritization and resource allocation.
• Develop and enforce governance frameworks, methodologies, and standards for project execution.
• Establish metrics and KPIs for project performance, risk management, and resource utilization.
• Oversee enterprise project portfolios, ensuring alignment with strategic priorities and delivery of measurable business outcomes.
• Oversee intake, prioritization, and execution of all IT project requests in coordination with business and clinical stakeholders.
• Provide line managers with insights to optimize resource allocation based on portfolio demand, clinical impact, and organizational priorities.
• Monitor project performance, proactively managing risks, issues, and dependencies.
• Report regularly to executive leadership on portfolio health, escalations, timelines, and value realization.
• Drive continuous improvement in project management practices, tools, and templates.
• Optimize resource utilization across projects to improve efficiency and throughput.
• Establish and track KPIs/metrics for project health, delivery performance, and organizational value realization.
• Lead, coach, and mentor a team of Business Analysts and PMO support staff.
• Foster a culture of accountability, collaboration, and results-driven execution.
• Support professional development and career progression for project management staff.
• Cultivate a collaborative environment with clinical, technical, and administrative teams.
• Partner with executives and business leaders to understand priorities and ensure project alignment.
• Build strong relationships across departments to enable cross-functional collaboration and change adoption.
• Act as a trusted advisor to leadership on project portfolio health and delivery risks.
• Navigate organizational change management with sensitivity to clinical workflows and end-user adoption.

Benefits

• Training and career development programs.
• Competitive compensation and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees