Director of Technology Strategy & Implementation
About The Position
At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Continue your career journey where your work contributes to a greater purpose. Position Overview: The Director of Technology Strategy & Implementation is a strategic, hands-on leader responsible for shaping and executing the Seller Technology Strategy across our Sales Pods. This role leads our Centers of Excellence (COE) for Seller Technology and CRM platforms, ensuring sales teams and client relationship managers (CRMs) are equipped with best-in-class tools, knowledge, and support to achieve sustained technology adoption and drive business impact. The Director translates complex technical solutions into clear, actionable value for sellers and sales teams, and supports select Customer Experience (CX) initiatives related to technology strategy. Our Impact: We empower our sales teams and client relationship managers by equipping them with the knowledge, best practices, and enablement strategies they need to help clients adopt our technology tools. Through our Centers of Excellence, we drive consistent learning, controlled autonomy, and measurable adoption, ensuring our seller facing personnel are prepared to guide clients in leveraging our solutions for maximum business impact. By fostering strategic partnerships, leveraging data-driven insights, and maintaining a commitment to continuous improvement, we set the standard for technology adoption and seller success across the organization. Your Impact: Lead the COE for Seller Strategy and CRM, overseeing tool implementation, adoption programs, and technology POCs that foster innovation and sustained utilization Champion technology adoption across tools, platforms, and APIs, using consultative engagement, executive influence, and data-driven insights to accelerate seller readiness and impact Translate complex technical capabilities into clear value propositions tailored to diverse seller audiences, from emerging institutions to large national organizations Foster a culture of continuous learning and development among technology managers and CRMs, mentoring teams to build confidence and capability while balancing standardization with controlled autonomy Collaborate with CX teams to enhance the customer journey through technology strategies that drive clarity, usability, and satisfaction Serve as a key liaison between Sales, Technology, Product, and Marketing, driving cross-functional alignment and communicating progress to executive leadership
Requirements
- Bachelor’s degree in Software Systems, Computer Science, or related field; Masterr’s degree preferred.
- 12-15+ years of experience in technology strategy, seller enablement, product adoption, and enterprise systems, with deep expertise in mortgage banking and digital transformation
- Demonstrated success in driving adoption of complex tools and platforms, moving utilization from low engagement to sustained high impact through strategic enablement and stakeholder engagement
- Extensive experience leading Centers of Excellence or similar strategic programs, overseeing CRM and sales technology implementation
- Strong background in data analysis, adoption metrics, risk management, and process optimization
- Exceptional leadership, communication, and mentoring skills, with a servant-leadership mindset and strategic judgment
- Experience managing proof-of-concept initiatives, change management programs, and cross-functional teams
Nice To Haves
- Relevant professional certifications (e.g., Strategic Management, Accredited Mortgage Professional, Scrum Master) are highly valued
Responsibilities
- Lead the COE for Seller Strategy and CRM, overseeing tool implementation, adoption programs, and technology POCs that foster innovation and sustained utilization
- Champion technology adoption across tools, platforms, and APIs, using consultative engagement, executive influence, and data-driven insights to accelerate seller readiness and impact
- Translate complex technical capabilities into clear value propositions tailored to diverse seller audiences, from emerging institutions to large national organizations
- Foster a culture of continuous learning and development among technology managers and CRMs, mentoring teams to build confidence and capability while balancing standardization with controlled autonomy
- Collaborate with CX teams to enhance the customer journey through technology strategies that drive clarity, usability, and satisfaction
- Serve as a key liaison between Sales, Technology, Product, and Marketing, driving cross-functional alignment and communicating progress to executive leadership
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What This Job Offers
Job Type
Full-time
Career Level
Director
