Director of Technology and Digital Integration

Child Care Resource Center-posted 12 days ago

$200,000 - $225,000/Yr

Full-time • Director

Hybrid • Chatsworth, CA

501-1,000 employees

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The Director of Technology and Digital Integration is a strategic leader responsible for the oversight, security, and innovation of CCRC’s technology infrastructure. Reporting directly to the President, the Director manages works in partnership with the President and Executive leaders to develop strategies to maximize the utilization of technology, increasing digital literacy and mindset in agency programs and processes. This role is responsible for the oversight of CCRC cyber security and overseeing the IT Help Desk and Special Applications Division. Additionally, the Director ensures data security and compliance, supports cross-departmental technology integration, and leads initiatives that enhance agency efficiency and resource utilization. This role also manages the IT budget and software procurement in alignment with audit and financial policies.

Technology Integration & Support (25%) Coordinate technology support for the Office of Programs, Office of Finance, and Office of People and Culture.
Identify, develop and implement digital solutions in partnership with agency leadership to create efficiency and improve service delivery.
Partner with agency leadership to define data needs for programs and design cost-effective solutions that align with strategic goals.
Oversee the evaluation, deployment, and management of current and future technologies and support systems.
Security & Compliance (20%) Ensure the security of CCRC’s network and data systems, including protection of all Personally Identifiable Information (PII).
Maintain cybersecurity protocols and ensure compliance with federal, state, and local regulations, including HIPAA and privacy standards.
Direct the development and execution of an enterprise-wide disaster recovery and business continuity plan.
Develop governance frameworks and review processes for Artificial Intelligence and emerging technologies to safeguard agency interests and mitigate risks.
Innovation & Strategy (20%) Lead technology innovation initiatives to improve operational efficiency and resource utilization.
Stay informed on emerging technologies and recommend strategic improvements.
Develop and communicate long-range plans for technological and capital requirements that align with the agency’s strategic objectives.
Assess and communicate risks associated with technology investments and purchases to executive leadership and stakeholders.
Leadership & Team Management (20%) Supervise and develop the IT Help Desk and technical support team.
Lead the Special Applications Division in delivering custom solutions aligned with agency needs.
Ensure consistent delivery of technical and support services, including oversight of system performance monitoring, service levels, and vendor management.
Collaborate with internal leaders and external technology partners to support agency initiatives requiring IT strategies.
Software & Procurement (5%) Manage the agency’s software catalog, ensuring proper licensing and version control.
Collaborate with Purchasing and Finance to negotiate software agreements and ensure compliance with audit requirements.
Review and negotiate hardware and software acquisition and maintenance contracts, pursuing master agreements to maximize cost savings.
Oversee technology end-of-life cycles, ensuring timely replacement, decommissioning, and compliance with security and operational standards.
Manage relationships with third-party vendors and technology contractors to ensure operational continuity and compliance with governance standards.
Budget & Resource Management (10%) Develop and manage the IT department budget, including annual operating and capital budgets for staffing, purchasing, and operations.
Monitor expenditures and ensure cost-effective use of resources in alignment with the Agency Strategic Plan.
Approve, prioritize, and oversee technology projects to ensure adherence to deadlines, accurate time estimates, and strong communication to management.
Track and manage the agency’s project portfolio to ensure alignment with strategic objectives and efficient use of resources.

Bachelor’s degree in information systems, technology, computer science, or a closely related field; or An equivalent combination of education and experience
7 years of senior-level IT leadership with progressive responsibility in a complex, growth-oriented organization.
5 years managing multi-disciplinary IT teams across infrastructure, application development, and desktop support.
Proven success building and leading high-performing technology teams with extensive project management and leadership skills
Experience selecting and managing strategic partners and vendors, including negotiating agreements, managing budgets, and collaborating with legal counsel.
Demonstrated communication and collaboration abilities, with proficiency in their presentation skills to stakeholders, boards, staff, and clients.
Proven experience in network security, data protection, and compliance.
Deep technical knowledge to evaluate, select, and implement platform strategies.
Track record of designing, integrating, and scaling multiple client-facing platforms, including implementation and maintenance of supporting infrastructure.
Expertise in managing diverse technology delivery systems (Microsoft, VMware, Cisco, Arctic Wolf, Adobe, Workday, Cobblestone, Kindo or other AI platforms) across on-premises, SaaS, and cloud environments.
Skilled in modeling long-term cost structures for various platform approaches.
Demonstrated ability to set clear goals, achieve results, and take on increasing leadership responsibilities, supported by strong facilitation and meeting management skills.
Makes sound, timely decisions; engages the right stakeholders; and clearly explains reasoning.
Ability to assess cost-benefit and resource needs to determine in-house versus outsourced solutions.
Skilled at managing multiple large-scale initiatives while serving as an effective subject matter expert and trusted internal partner.
Ability to think strategically while also executing at a detailed, hands-on level.
Established ability in communication and relationship-building skills across various audiences.
Demonstrated ability to lead change and foster innovation in a dynamic environment.
Cooperative work, effective organization skills and customer service; collaborative teamwork, accurate work product, strong problem-solving skills, and effective critical thinking.
Demonstrate regular, reliable, and predictable attendance to carry out the essential functions.
Ability to prioritize work effectively, multi-task, adjust to meet multiple demands; follow up with tasks through completion; ensure deadlines are met.
Show ability to have flexibility, maturity of judgment, and ability to work collegially.
Ability to exercise discretion, confidentiality, apply good judgment in making decisions, work independently and take initiatives.
Adherence to confidentiality, including HIPAA and PHI, in accordance with Agency policy and legal requirements.
Adherence to technological security in accordance with Agency policy and legal requirements.

Master’s degree in information systems, technology, computer science, or a related field.
Experience working in or with non-profit organizations is highly preferred.
Relevant industry certifications such as PMP, ITIL, CISSP, Microsoft, VMware, or Cisco.

Competitive compensation package
Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
Basic Life Insurance and Long Term Disability paid for by CCRC
Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
Opportunities for learning and professional development, including education reimbursement
Employee Assistance and Wellness Programs
501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

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