Director of Technical Program Management

TwelveLabs-posted 3 months ago

Full-time • Senior

San Francisco, CA

11-50 employees

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We are seeking a Director of Technical Program Management to drive large-scale execution and alignment across research, engineering, product, and GTM teams. You will lead complex, cross-functional initiatives involving 60+ contributors, ensuring clear roadmaps, streamlined processes, and integration of customer needs into technical priorities. In addition, you will build and mentor a high-performing TPM team, creating scalable systems for visibility, prioritization, and communication. As a strategic partner at the leadership table, you will provide clarity, foster accountability, and enable Twelve Labs to scale with speed and impact.

Drive execution at scale
Orchestrate multiple complex, high-stakes programs across 60+ engineers, researchers, and product teams.
Run quarterly and monthly execution cycles across all pods; facilitate cross-functional collaboration and hold pods accountable for outcomes.
Provide real-time visibility for leaders and stakeholders; proactively escalate issues, drive deep dives, and promote healthy debate to ensure the right decisions are made.
Drive progress by asking tough questions, promoting healthy debate and holding people accountable.
Align and connect pods
Ensure pod roadmaps and commitments are coherent, achievable, and designed with minimal interdependencies.
Define and improve operational processes that span multiple pods (e.g. QA, support, release).
Act as the connective tissue across pods to drive context-sharing and smooth handoffs.
Bridge research, product, engineering, and GTM
Own intake and prioritization of external asks (e.g. customer onboarding requirements) into the technical organization.
Partner with Sales, Customer Success, and Partnerships to align technical milestones with customer and market timelines.
Tie research and science metrics directly to engineering and product metrics to create a unified view of progress.
Lead and scale the TPM function
Build, mentor, and manage a high-performing TPM team that raises the bar for program management at TwelveLabs.
Establish lightweight systems for portfolio visibility, prioritization, and cross-org communication.
Improve organizational effectiveness by identifying bottlenecks, implementing scalable processes, and enabling speed without bureaucracy.
Represent TPM at the leadership table as a strategic partner to Engineering, Product, and GTM executives.

10+ years of program management experience in fast-scaling tech companies
5+ years in AI/ML or other deep technical domains.
Track record of leading cross-functional programs spanning research, engineering, and customer-facing teams.
Experience managing and developing TPMs; ability to build a high-performing function.
Proven ability to partner with GTM organizations (sales, success, partnerships) to align execution with customer needs.
Excellent communication and stakeholder management skills, including executive-level reporting and influencing.
Proven experience operating in ambiguity and designing just-enough process to enable speed and clarity.

Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.
Strong technical fluency in AI/ML concepts and systems; able to engage with researchers and engineers as a peer.

An open and inclusive culture and work environment.
Work closely with a collaborative, mission-driven team on cutting-edge AI technology.
Full health, dental, and vision benefits.
Flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.
VISA support (such as H1B and OPT transfer for US employees).

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