Director of Technical Program Management

TwelveLabs • San Francisco, CA

136d

About The Position

We are seeking a Director of Technical Program Management to drive large-scale execution and alignment across research, engineering, product, and GTM teams. You will lead complex, cross-functional initiatives involving 60+ contributors, ensuring clear roadmaps, streamlined processes, and integration of customer needs into technical priorities. In addition, you will build and mentor a high-performing TPM team, creating scalable systems for visibility, prioritization, and communication. As a strategic partner at the leadership table, you will provide clarity, foster accountability, and enable Twelve Labs to scale with speed and impact.

Requirements

• 10+ years of program management experience in fast-scaling tech companies
• 5+ years in AI/ML or other deep technical domains.
• Track record of leading cross-functional programs spanning research, engineering, and customer-facing teams.
• Experience managing and developing TPMs; ability to build a high-performing function.
• Proven ability to partner with GTM organizations (sales, success, partnerships) to align execution with customer needs.
• Excellent communication and stakeholder management skills, including executive-level reporting and influencing.
• Proven experience operating in ambiguity and designing just-enough process to enable speed and clarity.

Nice To Haves

• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.
• Strong technical fluency in AI/ML concepts and systems; able to engage with researchers and engineers as a peer.

Responsibilities

• Drive execution at scale
• Orchestrate multiple complex, high-stakes programs across 60+ engineers, researchers, and product teams.
• Run quarterly and monthly execution cycles across all pods; facilitate cross-functional collaboration and hold pods accountable for outcomes.
• Provide real-time visibility for leaders and stakeholders; proactively escalate issues, drive deep dives, and promote healthy debate to ensure the right decisions are made.
• Drive progress by asking tough questions, promoting healthy debate and holding people accountable.
• Align and connect pods
• Ensure pod roadmaps and commitments are coherent, achievable, and designed with minimal interdependencies.
• Define and improve operational processes that span multiple pods (e.g. QA, support, release).
• Act as the connective tissue across pods to drive context-sharing and smooth handoffs.
• Bridge research, product, engineering, and GTM
• Own intake and prioritization of external asks (e.g. customer onboarding requirements) into the technical organization.
• Partner with Sales, Customer Success, and Partnerships to align technical milestones with customer and market timelines.
• Tie research and science metrics directly to engineering and product metrics to create a unified view of progress.
• Lead and scale the TPM function
• Build, mentor, and manage a high-performing TPM team that raises the bar for program management at TwelveLabs.
• Establish lightweight systems for portfolio visibility, prioritization, and cross-org communication.
• Improve organizational effectiveness by identifying bottlenecks, implementing scalable processes, and enabling speed without bureaucracy.
• Represent TPM at the leadership table as a strategic partner to Engineering, Product, and GTM executives.

Benefits

• An open and inclusive culture and work environment.
• Work closely with a collaborative, mission-driven team on cutting-edge AI technology.
• Full health, dental, and vision benefits.
• Flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.
• VISA support (such as H1B and OPT transfer for US employees).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees