Director of Systems and Product Management

NOLA Public Schools•New Orleans, LA

4d•$65,400 - $82,568

About The Position

The Director of Systems and Product Management is responsible for ensuring that the Salesforce platform and Parent Portal meets the needs of families, schools, and district staff. This role has significant project management responsibilities and will oversee the maintenance of the Salesforce system and own the vision and execution for a range of system enhancements. Some evening and weekend hours will be required.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Business Analytics, or a related field required
Minimum of 5-7 years of experience administering, configuring, and developing within Salesforce (SFDC)
3+ years of management/supervisory experience, with demonstrated ability to lead and motivate, establish systems, and track outcomes
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
Experience with SQL, Python, or R

Nice To Haves

Master’s degree in a related field preferred
Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, Platform Developer I/II) strongly preferred
Education experience preferred

Responsibilities

Designs, develops, and launches new Salesforce features and manages internal and external communications; about changes with district staff and school stakeholders
Develops innovative solutions to improve the user experience for families and schools
Maintains future development priorities related to Salesforce and the Parent Portal
Works with internal and external stakeholders to prioritize enhancements
Builds training materials for new tools for district staff and stakeholders
Leads external Salesforce development team(s) to develop user stories, functional requirements, and test cases
Serves as liaison and relationship manager with external software development teams
Develops scope for both internal and external system development and ensures quality implementation and leads user acceptance testing
Creates and maintains Visualforce pages, apex classes, page configurations, permissions, lightning components, and flows
Promotes change sets from development environments to production environments
Formalizes software development life-cycle and plan long-term improvements for Salesforce and other systems as needed
Lead project management and adherence to timelines for each application cycle of the annual student matching process
Leads collection and validation of match input files and data requests for annual application cycle
Inserts and updates records using the SFDC Data Loader
Attends staff and other district meetings as necessary
Performs other duties as required