Director of Survey Services

Carefeed

11d • Remote

About The Position

Carefeed is seeking a Director of Survey Services to lead and scale Carefeed’s managed survey administration services and oversee operational delivery of Carefeed’s survey administration platform module for long-term care providers. This role owns end-to-end delivery of CoreQ and AHRQ Patient Safety Culture Survey (SOPS/PSCS) programs — ensuring compliance-ready outputs, low administrative burden for facilities, strong participation support, and clear facility-level and aggregated reporting for partners and stakeholders.
The ideal candidate is an operations-minded survey leader who can deliver multi-facility survey programs at scale while maintaining rigorous data integrity, documentation, and compliance readiness.

Requirements

• Experience leading survey administration programs, research operations, or multi-site survey services delivery.
• Strong understanding of survey methodology, execution workflows, and data integrity practices.
• Proven ability to manage multiple concurrent projects in a deadline-driven environment.
• Experience leading client-facing implementations and managing stakeholder expectations.
• Strong written and verbal communication skills, with ability to translate complex processes into clear guidance.

Nice To Haves

• Direct experience administering CoreQ and/or AHRQ Patient Safety Culture Survey (SOPS/PSCS).
• Experience supporting compliance-forward workflows and submission-ready outputs for state or payer reporting programs.

Responsibilities

• Own end-to-end survey program delivery across participating facilities, including onboarding, roster intake, configuration, launch, monitoring, closeout, and reporting.
• Develop and maintain scalable implementation workflows, playbooks, and templates to support consistent execution across cycles.
• Design and manage wave-based onboarding and rollout plans to ensure delivery quality as programs expand.
• Maintain program calendars aligned to state submission windows, reporting requirements, and partner deliverable timelines.
• Ensure validated survey instruments are deployed exactly as written, including version control and configuration governance.
• Maintain audit-ready documentation for each facility cycle, including milestones, approvals, exports, and submission artifacts.
• Establish and enforce standard data validation and quality controls to ensure defensible reporting and reliable outputs.
• Deliver facility-level reporting (dashboards/exports) and aggregated reporting deliverables as applicable.
• Support benchmarking approaches, including peer grouping logic and confidentiality/suppression thresholds.
• Lead digital-first fielding models (email/SMS), including reminder strategy, response monitoring, and issue resolution.
• Configure and manage outreach workflows within Carefeed’s platform tools, including templates and scheduling.
• Coordinate optional mail/phone outreach strategies when needed and manage vendor execution (mail/CATI) when used.
• Partner with Product, Engineering, Client Experience, Operations, Regulatory Affairs, and Marketing to ensure survey delivery is scalable and aligned with platform capabilities.
• Serve as the primary operational liaison for association and partner stakeholders regarding delivery, reporting cadence, and continuous improvement.
• Support proposals and partnership growth by contributing methodology narratives, deliverables definitions, and reporting examples.

Benefits

• Comprehensive medical, dental, and vision insurance to support your health and well-being
• 401(k) plan to help you plan for the future
• Paid vacation, sick time, and company-paid holidays to support work-life balance
• A culture that values growth and development, with opportunities to grow your career as we scale

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed