Director of Surgical Services (Salaried, Full time)

Washington Regional Medical Center•Fayetteville, AR

51d

About The Position

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region's only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors. The role of the Director of Surgical Services (the "Director" or "DH") reports to the Vice President/Assistant Chief Operating Officer (the "VP"). This position is responsible for strategic leadership, operational oversight, and clinical excellence within surgical services. This role ensures the delivery of high-quality, compliant, and patient-centered care across surgical services. This position is responsible for leading a multidisciplinary team, driving performance metrics, financial management, ensuring regulatory compliance, identifying key areas for business development, and contributing to growth and innovation within surgical services.

Requirements

Graduate from an accredited nursing program, required.
Minimum of four (4) years of healthcare experience in data collection and analysis, leading teams to success around a common goal, developing and implementing systematic changes and implementing policy and procedures that perpetuate a customer centric environment.
Strong leadership ability: exhibits self-awareness and leverages emotional intelligence to build relationships, communicate, negotiate, and manage conflict.
Ability to analyze data and use metrics to drive decision-making and improvements in quality, efficiency, and financial performance.
Ability to prioritize and delegate effectively.
Possession of a valid Arkansas driver's license is a requirement for this job.

Nice To Haves

Master's degree in related field, preferred.

Responsibilities

Support the development and implementation of strategic planning for surgical services, including program development, growth initiatives, capital planning, and workforce management, including recruitment, retention, and development.
Supervise clinical operations, including nursing and other healthcare services.
Oversee daily operations of surgical services, ensuring efficient workflows, resource utilization, and patient safety.
Ensure the highest standards of quality of care, compliance with regulatory requirements, and patient safety are operationalized and maintained.
Prepare and manage the budget and financial performance for surgical services operations, including cost control, revenue generation, and maximizing profitability and growth working directly with accounting, operations team, and senior leadership.
Develop and implement productivity measures and methods of budget control within assigned areas of responsibility to further the mission, values, and strategic plan.
Monitor Key Performance Indicators (KPIs) and identify opportunities for process improvement, implement new technologies and best practices, and promote a culture of continuous improvement.
Build strong relationships with community members and partners, patients, clinical staff, vendors, and other key stakeholders, fostering effective communication and collaboration.
Actively participate within the operations team and with senior leadership on long range planning that promotes the System's strategic plan and supports future community health needs.
Provide a framework and collaborative culture in which clinical care staff and leaders can effectively plan, direct, coordinate, provide, and improve health care services.
Lead, develop, and motivate a team of managers and clinical care staff within surgical services driving initiatives, performance, and engagement.
Oversee and ensure the development and implementation of standards, policies and procedures, education and training, critical paths, and other processes which integrate surgical services in the System.
Ensure compliance with all applicable regulations, standards, and accreditation requirements.
Actively participate with Hospital and System management to ensure that the Hospital is in compliance with hospital facility and environment of care accreditation standards of The Joint Commission and related federal, state and local regulatory requirements, including Medicare Conditions of Participation, Rules and Regulations for Hospitals and Related Institutions in Arkansas, as administered by the Arkansas Department of Health.
Accurately assess needs and services to develop an organizational culture focused on continuously improving performance to meet the changing needs of the community.
Focus on enhancing patient experience and safety throughout surgical services.
Serve in an administrative capacity with 24/7 accountability.