Director of Support and Applications

Wilshire Law Firm•Los Angeles, CA

7d•$140,000 - $175,000

About The Position

Director of Support and Applications Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients. You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity. The Opportunity The Director of Support and Applications is responsible for the strategic leadership, operational excellence, and continuous improvement of the firm’s IT support services and enterprise application portfolio. This role ensures reliable, secure, and efficient technology services that directly support attorneys, legal operations, and business functions across the firm.

Requirements

10+ years of progressive IT experience, including leadership of support and application teams.
Proven experience managing enterprise applications in a law firm or professional services environment.
Strong knowledge of IT service management frameworks (ITIL or equivalent).
Experience with cloud-based SaaS platforms, integrations, and vendor management.
Demonstrated ability to manage complex stakeholders and competing priorities.
Experience operating in high-availability, high-expectation environments.
Familiarity with legal and enterprise platforms (e.g., case management, DMS, MS365, finance systems).

Nice To Haves

Relevant certifications such as ITIL, PMP, or equivalent (preferred).

Responsibilities

Lead all IT support and service delivery functions, ensuring high availability and executive-level support.
Establish and manage IT service management processes, including SLAs, KPIs, and continuous improvement.
Own the full lifecycle of enterprise and legal applications across core business systems.
Partner with legal operations and business leaders to align technology with firm workflows and strategy.
Lead, mentor, and scale high-performing support and application teams.
Manage vendors, contracts, budgets, and managed service providers.
Ensure applications and support services meet security, compliance, and risk requirements.
Drive IT transformation initiatives, including automation, modernization, and AI adoption.