Director of Student Services

University of Southern California • Los Angeles, CA

389d • $83,490 - $98,049 • Remote

About The Position

The Director of Student Services at USC Athletics is responsible for overseeing the delivery of comprehensive support services to student-athletes, ensuring their academic and personal success. This role involves leadership, strategic planning, and collaboration with various departments to enhance the student-athlete experience while promoting diversity, equity, and inclusion within the program.

Requirements

• Bachelor's degree (master's or doctorate preferred) with a minimum of 5 years of experience (7 years preferred).
• Directly-related experience in leading the delivery of student services is required.
• Knowledge of USC's policies and programs.
• Understanding of diversity and inclusion principles.
• Proficiency in student information systems, Workday, Microsoft 365 suite.
• Strong communication and collaboration skills.
• Experience managing student spending and coordinating student personnel.
• Experience with student success initiatives and data analysis.
• Experience with student health administration processes.
• Ability to work with a diverse student population.
• Familiarity with financial aid and on-campus housing.

Nice To Haves

• Experience working in higher education and/or a sports-related field is ideal.

Responsibilities

• Work closely with departmental and school-wide leadership to deliver a best-in-class experience and implement program goals.
• Manage a subordinate Student Services student worker population and indirectly manage volunteers and interns.
• Drive team operational strategies and execution of student services for USC Athletics population.
• Maintain a leadership role on departmental and university committees to stay informed on issues impacting student services.
• Manage full-service advisement services for the USC Athletics student population and drive operational innovation.
• Provide student services support to student-athletes and develop specialized areas of financial eligibility expertise.
• Monitor student progress and update online student resources as necessary.
• Liaise with other offices on behalf of students to facilitate problem resolution.
• Maintain and compile statistical data and prepare reports for internal and external use.
• Oversee the onboarding/departure of student-athletes to ensure a best-in-class experience.
• Plan and execute outreach strategies to make students aware of services and support communications with coaches and staff.

Benefits

• Competitive salary range of $83,490.10 - $98,049.03.
• Opportunities for professional development and growth within the university.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Educational Services
• Education Level: Bachelor's degree