Student Affairs - Director of Student Care & Retention Initiatives

Sacred Heart University•Fairfield, CT

About The Position

The Coordinator for Student Care and Retention Initiatives serves as the central point of coordination for students experiencing challenges impacting their wellbeing, academic performance, or engagement. The Coordinator ensures students receive timely, appropriate interventions and follow-up, helping them overcome barriers and remain on track toward their academic and personal goals. As Chair of the Student Care Team (SCT), the Coordinator oversees case flow, leads case review meetings, and fosters collaboration among campus partners. The Coordinator also plays a key role in institutional retention efforts by using data‑informed strategies, proactive outreach, and collaborative follow-up supported through systems such as Maxient and CRM Advise.

Requirements

Bachelor’s degree required, Master’s degree in Higher Education, Counseling, Social Work, Public Health, or related field preferred.
2–5 years of experience in student support, case management, counseling, advising, crisis response, or similar student‑facing roles.
Knowledge of student development theory, case management models, and crisis intervention best practices.
Experience working with diverse student populations and applying culturally responsive approaches.
Strong judgment and ability to maintain confidentiality with sensitive information.
Excellent written and verbal communication skills.
Ability to prioritize multiple responsibilities in a fast‑paced environment.
Strong analytical, problem‑solving, and interpersonal skills.
Ability to build and maintain effective relationships across campus departments.
Familiarity with case management platforms (Maxient) and student success/retention platforms (CRM Advise).

Responsibilities

Chairs the Student Care Team (SCT), including preparing agendas, facilitating case discussions, guiding decision‑making, and coordinating follow‑up actions
Ensures consistent application of best practices in student support and case management.
Maintains strong communication with SCT members and university partners to support coordinated care for students of concern.
Provides intake, triage, and case management for students facing medical, mental health, academic, behavioral, social, or family-related challenges.
Uses Maxient as the primary platform for documenting cases, tracking outreach, monitoring student progress, and coordinating follow-up.
Meets individually with students to identify needs, develop action plans, facilitate referrals, and ensure ongoing support.
Reviews campus reporting sources, including Maxient submissions, early alerts, and student concern reports, to identify students needing proactive intervention.
Communicates with faculty, staff, families, and other campus community members as appropriate to provide updates or receive relevant information
Supports institutional retention strategy through the use of CRM Advise, analyzing data to identify at‑risk students and patterns affecting student success.
Conducts targeted outreach informed by CRM Advise alerts, predictive indicators, and engagement metrics.
Documents retention‑related follow‑up and communication using CRM Advise while ensuring harmony between academic support data and wellbeing case management housed in Maxient.
Produces reports and summaries on student trends, emerging needs, and retention‑related themes for Student Affairs and Academic Affairs leadership.
Develops and maintains collaborative working relationships with key campus partners.
Ensures compliance with FERPA, HIPAA, ADA, Title IX, VAWA, Clery, and all institutional protocols related to student support, crisis response, and data handling.
Represents the Dean of Students office on committees, task forces and divisional initiatives.
Represents the Dean of Students Office at orientation programs, information sessions, and campus initiatives related to student success and wellbeing.
Participates in Student Affairs committees, task forces, and divisional initiatives.
Supports assessment and continuous improvement efforts related to student care, retention, and student support services.
Other duties as assigned