Director of Strategy & Operations

ShipMonk

63d

About The Position

The Director of Strategy & Operations is a force-multiplier for ShipMonk’s executive team. You’ll translate company strategy into clear roadmaps, orchestrate cross-functional execution (Ops, Product/Engineering, Finance, Sales, CX), and drive continuous improvement across the business. This role blends strategic planning, program leadership, analytics, and hands-on operational excellence.

Requirements

• 7+ years in strategy/ops roles within 3PL, e-commerce fulfillment, logistics, operations, or top-tier consulting with deep operator exposure.
• Demonstrated success leading cross-functional programs from 0→1 and 1→n in a fast-scaling environment.
• Advanced analytical ability (Excel/Sheets, SQL or BI familiarity), and comfort working with imperfect data to make decisions.
• Executive communication: clear narratives, structured problem solving, and stakeholder management from floor to boardroom.
• People leadership: hiring, coaching, and developing talent.

Responsibilities

• Lead annual/quarterly planning cycles, define company and departmental OKRs, and run the operating cadence (QBRs, MBRs, weekly exec reviews).
• Stand up and run mission-critical, cross-functional initiatives (e.g., new site launches, network optimization, SLAs, cost-to-serve programs, new product rollouts).
• Build program KPIs and governance to ensure on-time, on-budget delivery.
• Partner with departmental resources to stand up and iterate on internal BizOps processes (Product GTM, Support Flow, At-Risk Management, etc), ensuring proper governance structure, process, and tooling to streamline.
• Partner with Data/Analytics to design executive and departmental dashboards that provide actionable insights.
• Drive root-cause analysis and corrective action for service exceptions, such as merchant complaints or missed performance metrics.
• Directly support merchants as needed, leaning in as a subject matter expert on ShipMonk strategy and continuous improvement for customer QBRs or sales prospects.
• Design an effective organizational structure that streamlines strategy into program and project execution.
• Scale a small existing team by continuing to prove outsized value.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees