Director of Strategic Partnerships

Aramark Corp. • Philadelphia, PA

63d

About The Position

Aramark Facilities Management is seeking a proactive Director of Strategic Partnership to join our team. This role is pivotal in enhancing our client relationships, optimizing growth opportunities, and driving strategic initiatives. The candidate will be responsible for developing and implementing strategies to improve client satisfaction, identify and seize business opportunities, and foster long-term client partnerships. This role will also partner with leaders in Client Operations to help develop the team on identification of growth opportunities and looking behind the client asks to bring forward optimized solutions to drive improvement to our client's facility management process and program.

Requirements

• Bachelor's degree in Business Administration, Sales, Marketing, Facilities or Construction Management, or a related field. Advanced degrees or relevant certifications are a plus.
• Proven experience in client success management, business development, facility operations/engineering, or a related role, with a strong track record of optimizing client relationships and driving growth.
• Strong analytical skills with the ability to interpret data and provide actionable insights for strategic decision-making.
• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with clients and internal teams.
• Experience with data analysis tools and CRM systems (e.g., Salesforce, HubSpot).
• Demonstrated ability to develop and execute successful client engagement and growth strategies.

Responsibilities

• Client Growth Strategy: Design and implement strategies/action plans to drive client and and growth (by account). Analyze client data and market trends to identify opportunities for expansion and optimize client engagement.
• Client Optimization: Work closely with clients and internal account leadership to understand their needs and objectives and develop tailored solutions to enhance their experience and satisfaction. Utilize data insights to recommend improvements and drive value.
• Network Building /Web of Influence: Establish and nurture strategic relationships with key client and internal account stakeholders. Develop and maintain a strong network of influence to support business growth and enhance client relationships.
• Opportunity Identification: Continuously assess client needs and market dynamics to identify opportunities for upselling, cross-selling, and expanding business. Create and execute strategies to capitalize on these opportunities and drive revenue growth. Working closely with our Client Operation teams to proactively identify opportunities to enhance client account contracts, ensuring they align with financial objectives and deliver optimal value for both the client and the organization.
• Data-Driven Insights: Leverage data analytics to gain insights into client behavior, preferences, and performance. Develop and present reports to account leadership and dashboards to track key metrics and inform strategic decisions.
• Cross-Functional Collaboration: Collaborate with sales, marketing, and operations teams to align strategies and ensure effective execution of client engagement initiatives. Provide feedback and recommendations to enhance overall client strategy.
• Continuous Improvement: Foster a culture of continuous improvement by identifying best practices, implementing process enhancements, and leveraging client feedback to drive ongoing success.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Food Services and Drinking Places
• Number of Employees: 5,001-10,000 employees