Director of Strategic Partnerships - Higher Education

Aramark Corp. • Philadelphia, PA

58d • $140,000 - $160,000 • Remote

About The Position

Aramark Facilities Management is seeking a forward-thinking Director of Strategic Partnerships - Higher Education to lead the growth and expansion of our most important college and university relationships. This remote position oversees a portfolio of strategic Higher Education accounts, assessing current operations, identifying expansion opportunities, and developing actionable strategies to drive measurable growth. The ideal candidate brings deep experience in Integrated Facilities Management (IFM) or complex service partnerships within higher education, with a proven ability to translate client goals into value-driven, sustainable solutions. You will collaborate cross-functionally with Operations, Finance, and Business Development leaders to design strategic initiatives that enhance campus performance, optimize resources, and elevate the student and faculty experience. This position requires exceptional relationship-management skills across C-suite and campus leadership stakeholders, a data-driven and consultative mindset, and the ability to influence outcomes in a large, matrixed organization. Success in this role means strengthening institutional partnerships, deepening executive engagement, and positioning Aramark as the premier facilities management partner in higher education. This is a remote role with up to 50% travel required.

Requirements

• Bachelor's degree in Business Administration, Sales, Marketing, Facilities or Construction Management, or a related field. Advanced degrees or relevant certifications are a plus.
• Proven experience in client success management, business development, facility operations/engineering, or a related role, with a strong track record of optimizing client relationships and driving growth.
• Strong analytical skills with the ability to interpret data and provide actionable insights for strategic decision-making.
• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with clients and internal teams.
• Experience with data analysis tools and CRM systems (e.g., Salesforce, HubSpot).
• Demonstrated ability to develop and execute successful client engagement and growth strategies.

Responsibilities

• Client Growth Strategy: Design and implement strategies/action plans to drive client and and growth (by account). Analyze client data and market trends to identify opportunities for expansion and optimize client engagement.
• Client Optimization: Work closely with clients and internal account leadership to understand their needs and objectives and develop tailored solutions to enhance their experience and satisfaction. Utilize data insights to recommend improvements and drive value.
• Network Building /Web of Influence: Establish and nurture strategic relationships with key client and internal account stakeholders. Develop and maintain a strong network of influence to support business growth and enhance client relationships.
• Opportunity Identification: Continuously assess client needs and market dynamics to identify opportunities for upselling, cross-selling, and expanding business. Create and execute strategies to capitalize on these opportunities and drive revenue growth. Working closely with our Client Operation teams to proactively identify opportunities to enhance client account contracts, ensuring they align with financial objectives and deliver optimal value for both the client and the organization.
• Data-Driven Insights: Leverage data analytics to gain insights into client behavior, preferences, and performance. Develop and present reports to account leadership and dashboards to track key metrics and inform strategic decisions.
• Cross-Functional Collaboration: Collaborate with sales, marketing, and operations teams to align strategies and ensure effective execution of client engagement initiatives. Provide feedback and recommendations to enhance overall client strategy.
• Continuous Improvement: Foster a culture of continuous improvement by identifying best practices, implementing process enhancements, and leveraging client feedback to drive ongoing success.

Benefits

• Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
• Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
• For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Food Services and Drinking Places
• Number of Employees: 5,001-10,000 employees